Senior Operations Manager

We are partnering with a reputable Facility Management company in KSA, they are committed to providing exceptional Facility and Catering services to their esteemed clients across the kingdom.

They are looking for an experienced Senior Operations Manager to oversee and manage all aspects of catering and facility management operations. This includes ensuring the delivery of high-quality services, optimizing operational efficiency, and leading a diverse team. 

Main Responsibilities:
1. Operational Oversight:

• Lead the daily operations of catering and facility management, ensuring alignment with organizational standards and client expectations.
• Develop, implement, and optimize operational policies, procedures, and protocols to improve service delivery and operational efficiency.
• Monitor key performance indicators (KPIs) and use data-driven insights to enhance overall operational performance.

2. Team Leadership and Development:

• Recruit, train, and mentor a high-performing team, including catering managers, chefs, and facility management personnel.
• Conduct regular performance reviews, providing constructive feedback, coaching, and development opportunities.
• Cultivate a positive work environment that fosters collaboration, accountability, and continuous improvement.

3. Client Relationship Management:

• Build and nurture strong relationships with clients, ensuring a deep understanding of their needs and expectations.
• Schedule regular meetings and site visits to assess client satisfaction and promptly address any concerns or issues.
• Serve as the main point of contact for clients, ensuring clear and timely communication regarding service updates and changes.

4. Financial Management:

• Develop, manage, and oversee operational budgets, ensuring financial targets are achieved.
• Monitor expenditures, control costs, and identify opportunities to enhance financial efficiency.
• Prepare financial reports and forecasts for presentation to senior management.

5. Quality Assurance and Compliance:

• Ensure all catering services and facility operations comply with health, safety, and food safety regulations, as well as quality assurance standards.
• Conduct regular audits and inspections to ensure compliance and proactively identify areas for improvement.
• Implement corrective actions as needed to maintain high service standards.

6. Strategic Planning and Business Development:

• Partner with senior management to formulate strategic plans that enhance service offerings and capitalize on business development opportunities.
• Analyze market trends, competitor activities, and client feedback to drive innovation and continuous service improvement.
• Identify growth opportunities and assist in developing proposals for new contracts or projects.

7. Vendor and Supplier Management:

• Develop and maintain strong relationships with vendors and suppliers to ensure high-quality and reliable products and services.
• Negotiate contracts and service level agreements (SLAs) to secure favorable terms for the organization.
• Oversee inventory management and procurement processes, ensuring timely and cost-effective sourcing of materials and supplies.

8. Reporting and Analysis:

• Prepare comprehensive reports on operational performance, financial results, and service delivery for senior management review.
• Leverage data analysis tools to assess performance trends and support informed decision-making.
• Maintain accurate documentation of operational activities and client interactions for future reference.

Key Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; Masters degree preferred.
• Minimum of 10 years of experience in operations management, particularly within the catering and facility management sectors.
• Demonstrated success in managing large teams and complex projects.
• Proficiency in budget management, financial analysis, and reporting. 
• Thorough knowledge of health and safety regulations relevant to the catering industry.
• Outstanding communication skills, both verbal and written, capable of engaging effectively with clients and stakeholders at all levels.
• Familiarity with relevant software and tools for operations management, reporting, and data analysis.