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الوصف الوظيفي

Overview


MBC is looking for a Senior Marketing & Customer Experience professional who would be responsible for conceptualizing, and executing marketing, branding and customer engagement strategies and initiatives for its TV Products (MBCNOW & GOBX). Successful candidates would lead the portfolio marketing and communication strategy by delivering B2C and B2B marketing and brand plans with a strong competitive perspective and audience understanding in order to secure ratings, increase conversion to subscribers and maintain high levels of brand awareness. 


Key responsibilities and accountabilities 


Marcomms Strategy


  • Devise and develop the platform marketing, communication strategy and budget (and its quarterly updates/reviews) in accordance to corporate requirements; 
  • Develop the marketing and communication plans in support of retail strategies, customer segmentation to ensure high customer acquisition and retention.
  • Define trans-media communication strategies to increase viewers/users/consumer touch-points and affinity with MBC TV Products brands.

Customer Life Cycle Management


  • Focus on driving initiatives to improve customer experience.
  • Analyze and manage initiatives to drive higher conversion.
  • Provide management with regular performance reports, insights and presentations on customer experience and subscription funnel. 

Customer Focus: 


  • Develop an adequate understanding of TV products and how to leverage their functionality to decrease operational friction and provide a positive customer experience. 
  • Explore new business models, and work with and through the stakeholders to timely launch in the markets and own all aspects of execution.
  • Perform complex analyses based on large volumes of data, and transform them into valuable and actionable insights to improve performance.
  • Be the voice of the customer and partner by combining customer feedback and data points to generate key strategic insights. 
  • Conduct deep data analysis to identify insights and develop recommendations for improvements in user journeys leading.

Market Development


  • Commission and analyze viewers’, subscribers’ and competitors’ performance, market insights, sales data to identify proper growth and development strategies; 
  • Provide comprehensive analysis and direction to help increase sales and revenues.
  • Be the customer’s advocate and make recommendation for pricing, discounts and offers based on research to ensure product market fit at all times.

Brand Development & Positioning


  • Design the Positioning and Communications strategy for Platforms and for the whole portfolio in partnership with Branding; Distribution, 3rd party vendors & websites to ensure a coherent strategy is integrated.
  • Lead the team in identifying growth and ancillary development opportunities for brands grounded on consumer and competitive analysis;

Requirements


  • Leadership role in Marketing with 10+ years at Senior Manager level across Marketing and/or media.
  • University degree in Marketing or Economic disciplines, MBA qualification preferred.
  • Marketing Experience in the Arab World Business preferred.
  • Research know-how is a must have.
  • Deep understanding of Sales/Retails models & distribution channels.
  • Experience in TV content practices, customer experience, programming and commissioning, media planning and buying is essential.
  • Experience of managing and motivating dynamic, flexible teams is required. 
  • Arabic language proficiency is preferred.
  • Analyzes problems effectively and takes action to resolve.
  • Proven ability combining user research with data.
  • Ability to monitor and report on performance.
  • Proven ability to increase competitiveness and market share.
  • Strong problem-solving abilities; extremely organised and process-driven.

Unfortunately, due to the high number of responses we receive we are unable to provide feedback to all applicants. If you have not been contacted within 5-7 days, please assume that at this stage your application has been unsuccessful. 



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