Senior Demand & Supply Operations, West Gulf

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Job Title: Senior Demand & Supply Operations, West Gulf

Location: Saudia Arabia, Riyadh

About the role: 

 Demand & Supply Operations – will support UMEA Supply Chain Head in managing the supply chain systems, processes and implement initiative for process improvements for West Gulf (KSA, Qatar, Oman & Bahrain)  

The incumbent(s) will manage supply chain planning in connection with the sites, countries and customers (ie: distributors), drive & support local standardization & harmonization in order to achieve vision of end-to-end integrated supply chain

The incumbent(s) will maintain supply of Takeda products, manage the 3PL/4PL activities, provide customer service for these products.  This incumbent will also be responsible for managing the supply chain launch of new products in West Gulf

The incumbent(s) will be responsible for assuring all relevant supply chain systems are appropriately maintained and improved, including managing demand forecasting, supply of product to the markets, recalls, management of customers, customer complaints, order processing, inventory management & reconciliation, and day to day management of 3PL & 4PL customs agents

The role requires frequent interaction with EAMEA leadership, finance, supply, regulatory, quality and commercial teams across the Area & GMS

How you will contribute: 

Demand Planning:

• Lead & accountable for the monthly demand planning meeting with key stakeholders for short-term and long-term demand planning for Takeda products 
• Consolidate and review a rolling 36 month forecast (is a MUST for Takeda portfolio in the ERP for both private and tender business in the relevant markets) 
• Proactively working on the conversion of the IMS to TMS based on the approved forecast finalized in the monthly demand review meetings as well monthly stock status 

Supply Planning: 

• Lead & accountable for the monthly Supply planning meeting with the plants.
• Working closely with the plants to secure supply timelines needed within the West Gulf LOC in order to be in line with the sales and inventory targets 
• Proactively manage/highlight the supply issues in order to make sure that markets are not out of stock which could impact the patient needs 
• Work proactively with commercial and finance in order to mitigate risks of having distress inventory at plant/hub level  

Order/Stock Management: 

• Hands on Stock management at RDC and distributor level.
• Monthly distributors inventory assessment to support with the replenishment process & slow-moving stock
• Preparing and Submitting Proforma Invoices against quotation requests received directly from accounts or through the commercial team 
• Assessing and processing received distributor’s purchase orders into the system, generate Order Confirmation and send it to customer as acknowledgment of order receipt and processing 
• Management of pricing in the system 
• Ensure Master Data file is up to date 

Customer Service 

• Operate order-to-cash processes for customers   
• Manage the relevant master data  
• Process orders 
• Answer claims and handle returns
• Ensures the compliance of the order processed with the global trade regulation in place (sanction lists, embargo, import/export restrictions)  
• Participate in the application of the customer service strategy for the assigned region in the alignment with the local / regional commercial team and act as primary point of contact between customers, commercial and the Takeda Supply Chain 

Product Change Management: 

New Launches 

• Responsible for new product launches to be accurately reflected in the ERP system at least 12 months prior to the expected launch date based on regulatory timelines (Making Sure the Approved COLS are in place and shared with Launch project manager) 

• Supporting Commercial & Regulatory & Business Operations with information needed for finalizing the launch requirements 

Site changes 

• Work with Regulatory/Commercial to make sure there is a smooth transition from one site to another without risking markets facing an out-of-stock situation.

Invoicing Entity changes 

• Make sure there is a smooth transition from one entity to another after alignment with Legal, Commercial & Regulatory on the timelines of finalizing new distributor agreements and assessing the supply flow and impact on markets 

Unregistered product supply (IRUP)

• Make sure unregistered product supply is done fully in compliance with Takeda Patient Access SOPs 

Skills And Leadership Capabilities

Core Elements Related To This Role:

• Partner with a multitude of stakeholders within the West Gulf LOC (Commercial, Regulatory, Business Ops) as well as GMS, GDL teams
• Secure a smooth supply chain flow from plants to end customer
• Support UMEA Supply Chain Head in driving & securing overall Takeda’s Targets as well as meeting patient’s needs

What you bring to Takeda: 

Technical/Functional (Line) Expertise

• Hands on experience in SAP PRD, IBP, MDG. 
• Proactively setting up Supply Chain Flows to support changes in GDL.
• Strong understanding of end-to-end Supply Chain processes & functions
• Expert in Planning processes & procedures covering:
  • Demand Planning
  • Supply Planning
• Strong understanding of commercial processes & procedures
• Problem solving
• Technical/verbal presentation skills

Leadership

• Strong communication and interpersonal skills for an effective interaction with management
• Organizational skills, ability to manage conflicting demands and appropriately prioritize
• Ability to handle change effectively and deal with ambiguity
• Understanding of customer needs and desire to meet/exceed expectations
• Embrace Takeda’s leadership behaviors

Interaction

• Direct report to UMEA Supply Chain Head with business partnering links to GMS & GDL teams
• Regular liaison within Cluster and BU stakeholders such as Regulatory, FP&A, Controllership & Commercial.

Education, Behavioral Competencies And Skills: 

• University degree in Business, Supply Chain or equivalent
• Minimum of 5-8 years of progressive experience in various supply chain management roles within the Pharmaceutical or Healthcare industries
• Previous experience in Middle East and Africa countries is a MUST
• Previous experience in SAP Suppy Chain modules is a must
• Fluency in written/Spoken English is a must, written/spoken Arabic & French languages are desirable 
• Diversity & Cultural awareness
• Effective communicator

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Empowering our people to shine:

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.