Provide second-level support for IT systems and applications, resolving complex technical issues. Monitor system performance and respond to incidents in a timely manner. Perform root cause analysis for recurring issues and implement permanent fixes. Collaborate with other IT teams to ensure seamless service delivery and issue resolution. Maintain and update documentation for troubleshooting procedures and knowledge base articles. Assist in the deployment and maintenance of IT infrastructure and applications. Implement and follow IT service management (ITSM) processes and best practices. Participate in on-call rotations and provide after-hours support as needed. Develop and deliver training for first-level support staff. Contribute to continuous improvement initiatives to enhance service quality and efficiency.
Personal Skills
Strong communication and collaboration abilities. Ability to work in a fast-paced, agile environment. Great Time Management Skills.
Technical Skills
• Ability to work independently and as part of a team. • Strong organizational and multitasking skills. • Customer-focused mindset. Job Location Riyadh, Saudi Arabia Job Role Engineering Residence Location Saudi Arabia
