Job Req Number: 89512
Time Type: Full Time
Position: Senior Analyst, Implementation & Client Application
Location: Riyadh
The Senior Analyst will take a leading role in coordinating strategic customer implementations, with a primary focus on establishing and optimizing connectivity through EDI/API integrations. Responsibilities include customer onboarding, leveraging customer visibility platforms, driving continuous improvement initiatives, and managing change processes.
This role necessitates collaboration across the global network, cross-divisional coordination, and active support for Commercial Management in executing customer implementation and reimplementation projects.
Reporting Line:
Report to: Senior Manager, Business Change Management & Client Application
Main Purpose of The Role:
- Business Implementation Manager for EDI/API projects
- Strategic Implementation Project Lead
- Commercial Support – Customer Visibility and Implementation
- Internal Projects and Process Improvements (Best Practice)
- Internal & External Training – Customer Visibility tools
- System Super user and Application support
- Reporting analyst for special customer reporting requirements
- Continuous Improvement Projects
Responsibilities:
- Sales support of Customer Applications and Value-Added services as defined – Purchase Order Management, Customer Visibility and online bookings, Connectivity Solutions and Advanced customer reporting, etc.
- Customer Innovation and Continuous Improvement Initiatives
- Communicate customer requirements for development.
- Maintenance and enhancements of Customer Applications (Super user)
- Project Management on strategic Implementation projects nationally (subject to Scope qualification)
- First line support to National team – maintenance, setup, change management, error resolutions.
- Document Development for training and Implementation according to standard best practice
- Internal and External training on Customer Applications, Connectivity and Reporting
- Vertical Development Support
- Managing and implementing complex Reporting requests and requirements
- Supporting continuous Improvement and process improvement initiatives as it relates to Internal or External processes – working with Robotics, Innovation and other teams on solutions.
- Lead and coordinate assigned strategic customer implementations within Division or Cross-divisional projects
- Effective engagement with the Global Network and teams to ensure origin/ destination requirements are implemented effectively
- Continuous Improvement initiatives
- Monitor, manage and track all major implementation projects keeping to deadlines and tracking costs related to Implementation and setup, through use of agreed project management software
- Co-ordinate and project manage customer EDI/ API integrations as per agreed methodology including customer engagement, scope, costing & User Acceptance Testing
- Contribute to content and maintenance of all templates, Work Instructions and Standard Operating Procedures
- Assist in creation, formulating and presenting of Training Material on a National Level as it applies to Implementation, EDI, specialized reporting & Order Management best practice.
- Creating Product awareness and reinforcing best practice
Added Advantages
- Strong Technical/ System acumen
- Deadline driven
- Strong administration and Communication skills
- Ability to connect with people and build solid relationships
- Pragmatic and hands-on approach
- Project Management skills
- Dynamic
- Ability to create and present presentations to both internal and external audiences
- Strong analytical skills
- Solution-minded
System Landscape (core applications support):
- Cargowise One or other related Industry TMS,
- Knowledge & Understanding of EDI and API technologies and disciplines
- Purchase Order Management Systems/ Customer Visibility platforms,
- Power BI, / Data Visualisation Tools
Minimum Requirements:
- Minimum of 4 – 7 years’ Systems and Process experience in a Freight Forwarding environment
- Preference to Senior Systems and Processes.
- Consideration for Operational/ Supervisory role in either Operations, Account Management should they have suitable technical acumen and exposure to Systems.
Qualifications:
- Bachelor’s Degree (essential) - Advantageous to have Industry level qualification/ tertiary qualification.
- Professional certifications in LEAN, Sigma, Project Management advantageous
DSV – Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
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