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Job Purpose
Customizes the system, documents settings, and provides guidelines. They ensure training, system performance, and support SAP HCM/SuccessFactors design and enhancements. Gather requirements, configure, test, and implement changes, with integration knowledge.
Key Accountability Areas
Incident Management:
- Primary responsibility will be to manage and resolve incidents related to the SAP Payroll/Time, SuccessFactors EC ensuring minimal disruptions to HR processes.
- Receive, assess, and prioritize incident tickets related to SAP Payroll & Time, SuccessFactors modules such as Employee Central.
- Investigate and diagnose technical issues, functional problems, and data discrepancies reported by end-users.
- Develop and implement solutions to resolve incidents efficiently and effectively, ensuring minimal downtime.
Business Process Enhancement:
- Facilitate the support of SAP HCM / SuccessFactors modules to enhance the client business functionality and overall performance, while maintaining a high degree of customer satisfaction.
- Customize the respective business area and making sure the system reacts in the manner according to the constraints of the requested use case.
- Prepare test scripts for testing the configured scenarios; include Unit testing, System Integration Testing, and Performance Testing, User Acceptance Testing, Regression Testing, or any client specific software testing.
- Provide support for critical incidents for smooth business continuity.
Documentation:
- Document the settings and prepare proper guidelines (Configuration Document) that allow other consultants to do further changes or repair with due efforts.
Role Accountability
HR Proficiency:
- Ability to obtain updated soft and technical skills related to the job
- To have a vision and a plan for the career path and how to achieve it.
Delivery:
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-Solving:
- Solve any related problems arise and escalate any complex operational issues.
Quality:
- Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvement:
- Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
Compliance:
- Comply to related policy and procedures and work instructions.
Health, Safety, and Environment:
- Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
Academic Qualification
Bachelor Degree in Information Mgmt. Sciences & Systems or Any relevant field
Work Experience
4 to 6 Years
Technical / Functional Competencies
Applications Development Standards and Procedures
Applications Knowledge
Applications System Analysis
Applications System Design
HRIS Payroll Systems
Joint Applications Development
