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Job Purpose
This position exists to assist in the development / L2 support of technical solutions in SAP BI efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.
Key Accountability Areas
Business Solutions and Automation:
- Implement solution manager functionalities. Responsible to leverage Solution Manager Functionality.
- Act as subject matter expert for the Solution Manager application and work with process owners, architects, and delivery teams to identify opportunities to automate SAP processes utilizing Solution Manager Functionality.
- Resolve production incidents during the support and maintenance phase within the defined Service Level Agreements SLAs to ensure system stability and customer satisfaction.
Analysis and Documentation:
- Produce high quality technical documents for all implementations within the defined deadlines to ensure documentation standards and templates are followed for knowledge transfer across the team.
- Perform and document impact analysis and development estimates for Requests for Change and Project Assessments / Scoping with accurate effort estimates and low-level design on technical solution ensuring that proposed solutions and requirements are viable and can be delivered to satisfaction of the customer.
Project Management:
- Assist in the preparation of project plans for activities performed within the framework of a given project. This includes defining project scope as well as preparing work plans for the project.
Role Accountability
HR Proficiency:
Ability to obtain updated soft and technical skills related to the job
To have a vision and a plan for the career path and how to achieve it.
Delivery:
Perform the planned activities to meet the operational and development targets as per delivery schedules.
Utilize resources effectively to achieve objectives within efficient cost and time.
Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-Solving:
Solve any related problems arise and escalate any complex operational issues.
Quality:
Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvement:
Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
Compliance:
Comply to related policy and procedures and work instructions.
Health, Safety, and Environment:
Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
Academic Qualification
Bachelor Degree in Information Mgmt. Sciences & Systems
Work Experience
5 to 10 Years
Technical / Functional Competencies
Applications Development Standards and Procedures
Applications Knowledge
Applications System Analysis
Applications System Design
Applications Systems Architecture
Desktop Applications Knowledge
Desktop Distributed Applications Development
Help Desk Applications Support
Joint Applications Development
Web Applications Programming
