Job Requisition ID: 167738
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
Manage the support functions related to the AL business with other business supporting functions by tracking and resolution of all customer complaints, and developing the processes, and procedures of the front, and back-office teams.
In addition, implementing and maintaining efficient, complaint, customer centric operations processes in support of the overall business plan and strategic vision of the organization.
Monitor, and Report department initiatives, and performance with internal stakeholders, and cross-functional internal teams to ensure timely and successful delivery of initiatives, and solutions are according to the business requirements.
In addition, develop needed reports, and performance dashboards in alignment between Auto Lease team, and internal stakeholders to support, and curry out the implementation, and delivery of plans, strategies, and campaign development supporting achieving goals and objectives.
What you will do:
• Developing, launching products programs in terms policy, procedures, and process enhancements
• Support the launching new business initiatives and projects
• Develop, recommend, and implement process enhancement initiatives.
• Create productivity policy process and documentation for customer processes.
• Maintain awareness of, regulatory, and legal issues relative to the company’s business nature.
• Assess the risks associated with potential new or changed product offerings, changes in organization, technology support or operational processes.
• Evaluate and improve manual and automated risk controls as needed.
• Ensure the achievement of the set quality TAT, and efficiency targets.
• Support the development of the overall organization processes.
• Provide reports on operational, and process activities to management as required.
Required Skills to be successful:
• Excellent communication skills (Arabic/English)
• Excellent computer skills
• Stress oriented
• Ability to work within a team.
• Strong people, and stakeholder's management skills (internal / external)
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills
What equips you for the role:
Bachelor’s degree/University degree or equivalent experience
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.