Responsibilities :
Sell the maximum number of vehicles possible
Achieve maximum profitability on sales
Ensure the highest degree of customer satisfaction to achieve customer loyalty
Ensure customer awareness of options, accessories, extended warranty and finance facilities
Help Retailer to achieve industry-leading standards of customer care and process efficiency
Measures
• Sales vs objectives
• Profit on sales
• VQM / dealer audit
• Customer satisfaction (CEM) and retention (repeat purchase)
• Staff retention