About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Purpose
As a Sales Coordinator at the Four Seasons Hotel Riyadh, you would be responsible for following up on sales leads and inquiring, coordinating the planning of amenity arrangements, confirming reservations and upgrades.
Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.
Main Tasks and Responsibilities
Answer telephones and take messages for the sales department adhering to Four Seasons standards
Be proficient in typing skills so any correspondence (proposals, contracts, form letters, internal forms, etc.) on a typewriter or computer can be performed as needed
Create, maintain and update Excel Spreadsheets including formulas, filtering and sorting of information
Proofread all correspondence prior to being given to manager for signature
Process all mass and special mailings
Maintain all sales files in accordance with established procedures and standards
Advise managers when work assigned cannot be returned within a 2 hours or 24 hour period as established by Sales & Marketing Core Standards
Maintain a friendly, caring and helpful attitude with clients, as well as all Hotel personnel
Assist the customer in the absence of, Director of Sales
Open and handle the Manager's mail when requested
maintain the office in a neat and orderly manner in accordance with established guidelines and standards
Assist in the preparation of reports as required by the Director of Sales
Keep informed as to both the daily hotel activities and any specific hotel promotions, and be aware of and ready to assist in any special projects assigned to the Sales & Marketing Department
Purchase supplies and collateral through proper purchasing and signature procedures
Participate in scheduled meetings as requested
Keep the director promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken
Respond properly in any hotel emergency or safety situation
Perform other tasks or projects as assigned by hotel management and staff
Trace reservations and amenities
Run all required reports from the computer
Type, input and complete other project work
Greet sales and/or sales clients and give them tours if necessary
Handle contracts and inquiries, both for tentative and definite groups
Take individual reservations
Produce meeting packets
Order reservation cards
Complete and process properly purchaseorders
