Resident Engineer, Professional Services

Resident Professional, Services Engineer 

Professional Services within Fortinet, is an integral part of the support and services organization, as a result the Engineer will collaborate with their assigned Customer and effectively with peers to drive customer satisfaction.  This role is for an on-site engagement.

The Resident Professional Services Engineer works on Customer site, with the aim of providing timely, quality and cost-effective technical services, including vendor expertise during security infrastructure design, deployment, testing and verification, optimization and operation services.

The Engineer instills confidence through their technical ability, focused communication skills and structured approach. This role requires a constant focus on improving technical skills through training or on-job learning opportunities. The Engineer needs to be collaborative and build effective working relationships within the Customer and Fortinet to drive success.

Responsibilities:

• Assists the Customer during the Think and Build phases of a project
• Develops and maintains technical project documentation: high/low level design documentation, method of procedure, test plans, configuration templates and scripts.
• Provisions, customizes and verifies Fortinet configurations based on recommended and approved design.
• Tests Fortinet solutions and verifies system behavior
• Participates to interoperability/integration testing of devices that interact with Fortinet products
• Recommends and Implements Fortinet best practices
• Resolves and/or escalates technical issues in a timely fashion
• Delivers general knowledge transfer to client staff.
• Develops and maintains core competency on Fortinet’s product line and technologies

Job Requirements:

• + 7 years of experience in LAN/WAN/Network Security Products.
• Experience with designing and implementing FortiGate solutions (design and implementation) or major 3rd party security solutions.
• Experience in complex routing and WAN environments where BGP, OSFP is a requirement.
• Work experience in maintaining, deploying or designing MPLS networks in particular L3 VPN.
• Exposure to MSSP or managed service environments (Multi-tenancy, monitoring, reporting, supportability)
• Experience in scripting and automation (e.g. ZTP, integration into orchestrator, controllers and dashboard).
• Excellent communication and technical documentation skills.
• Proven ability to work independently as well as in a team in a collaborative environment. Ability to elicit cooperation from a wide variety of sources, including management, clients, and other departments.
• Positive customer service attitude with excellent soft skills.

Education:

• Master's Degree in technical or management discipline and/or equivalent extensive work-related experience.