Reservations Manager
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Reservations Manager you are responsible for managing the Reservations Department and promote a helpful and professional image to our guests, whereby your role will include key responsibilities such as:
• Give full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude and anticipate clients needs
• Be thorough with the application of room reservations and group reservations procedure
• Know the required operation procedures of Opera and maintain an awareness of guest profile through system
• Show complete product knowledge, understand rate structure and apply rate management
• Ensure all administration procedures are maintained to hotel and company standards
• Positively contribute to all the sales activities within the hotel and maximize sales opportunities
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and tallies with the computer and requests are confirmed to correctly and within 24 hours
Skills
Education, Qualifications & Experiences You should have a degree within the hospitality field and minimum two years experiences in hotel reservations. You must be a computer literate and with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
Knowledge & Competencies
The ideal candidate will be an outgoing ‘people person’, who enjoys leading from the front and being part of a winning team. You bring along a guest and service oriented attitude, backed up by a pro active approach and a strong drive for results when undertaking pro active initiatives in order to generate additional revenue, while possessing following additional competencies:
Understanding Hotel Operations
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Customer Focus
Adaptability
Effective Communication
Drive for Results
Job Location Makkah, Saudi Arabia Located in the first row of Makkah's Abraj Al Bait development, Al Marwa Rayhaan by Rotana - Makkah is a 5-star hotel offering 513 well appointed rooms and suites with luxurious bathrooms and modern design complementing the values of the contemporary Arabian culture. With all rooms and suites newly renovated and refurbished with a unique holy view of Masjid Al Haram and the Kaaba. In th... is ever-changing world, some of our guests seek to reflect their values in their choice of accommodation. An Arabic name that refers to an aromatic plant mentioned in the sayings of prophet in the Holy Quran, Rayhaan reflects our respect for the culture and beliefs of our guests and our dedication to fostering a new Arabia in today's world. Al Marwa Rayhaan by Rotana offers four distinctive food and beverage venues, most of them with direct views of Al Haram Al Shareef. Indulge in a unique dining experience at Al Shorfa restaurant which offers daily buffet over breakfast, lunch and dinner, in addition to a la carte menu during sunset for an unmatched holy experience.
