Reservation Agent

Hadya Company is a real estate development and investment company focusing on

creating an iconic experience with their customers in different industries such as Real

estate Development, Hospitality, Facility Management, Operation and Maintenance

services.

Our core competencies cover the full cycle of residential, hospitality, and commercial

property development as well as facility management.

• Customer Service:

  
  
  • Respond promptly and professionally to customer inquiries regarding availability, pricing, and policies.
  • Provide tailored recommendations to meet customer needs.
  • Resolve customer complaints or escalate issues to the appropriate department.

• System Proficiency:

  
  
  • Utilize reservation management systems (e.g., Opera, Sabre, Amadeus) effectively.
  • Maintain up-to-date knowledge of company policies, promotions, and services.

• Sales and Upselling:

  
  
  • Promote additional services, packages, or upgrades to enhance the customer experience.
  • Meet or exceed sales targets when applicable.

• Administrative Duties:

  
  
  • Maintain accurate records of reservations and transactions.
  • Prepare daily, weekly, or monthly reports as required by management.
  • Coordinate with other departments, such as front office or operations, to ensure smooth service delivery.

• Education:
  Degree in hospitality, travel, or a related field is preferred.

  
  

• Experience:
  Previous experience in customer service, reservations, or hospitality is an asset.

  
  

• Skills:

  
  
  • Strong verbal and written communication skills.
  • Proficiency in reservation or property management systems.
  • Excellent organizational and multitasking abilities.
  • Problem-solving skills and attention to detail.
  • Ability to work under pressure in a fast-paced environment.

• Additional Requirements:

  
  
  • Availability to work flexible hours, including weekends and holidays.
  • Familiarity with local and international travel requirements (if applicable).