Position Overview:
The Relocation Consultant is the main point of contact for Move One's clients for delivering destination and immigration services in their designated location. This role includes supporting Field Consultants, providing guidance, updates, and service-related information, as well as managing costs.
Key Responsibilities
Confirm receipt of service initiations with Clients within the KPI - driven timeframe (max. 1 business day) and open the jobs on the Move One Relocation Management Platform.
Make initial contact with new assignees within the KPI - driven timeframe, - max. one business day of service initiation.
Confirm services to be provided, and gather critical relocation information.
Collect and verify required data and documents.
If no sufficient internal team capacity, or services delivered in remote locations, - assign services to Field Consultants, coordinate with them and brief them on important details.
Provide timely updates and service reports to clients and RMCs.
Follow the applicable processes.
Ensure online systems, forms, and procedures comply with relevant SLAs, and ensure documents, service information, and milestones are uploaded to IT platforms.
Maintain a minimum of 95% satisfaction rate from assignees via customer evaluation reports.
Manage service-related complaints, issues, or challenges promptly.
Work closely with Field Consultants and Vendors, report any issues to the Regional Operations Manager.
Respond client requests promptly
Create and submit operational reports client forms, as required.
Ensure services are invoiced promptly.
Collaborate effectively as a team contributor on all assignments.
Interact professionally with other employees, customers, and suppliers.
Maintain a clear, concise, polite, and professional communication with all the stakeholders or the relocation
Complete mandatory training programs and attend Team Calls.
Ability to relate to people, clients, and staff at all levels with sophistication.
Strong customer service orientation.
Familiarity with expat residential areas and properties.
Clear and confident communication skills, both verbal and written.
Excellent listening and analytical skills.
Strong organizational and time management skills
Attention to detail and punctuality.
Ability to convey information and instructions clearly.
Follow-through on tasks and responsibilities.
Qualifications:
University degree or equivalent.
Experience in the service industry.
Proficient in PC skills.
Advanced level of English and Arabic
For over 25 years, Move One has provided seamless international logistics solutions, corporate relocations, moving and storage, and pet shipping services across the globe. A leader in emerging and frontier markets, we understand our customer requirements and difficulties they face operating in challenging environments. Move One has provided project logistics in support for military, humanitarian organizations, and the energy sector throughout the developing world. With operations in Eastern Europe, the Balkans, Central Asia, the Middle East, and most recently the African region. Move One has the necessary experience, local knowledge, and resources to execute on any logistic project. We are not just a logistics company, nor a moving company but we are Move One.