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Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Apply now for the position of Regional Service Business Excellence Manager. This position will be based in our newly established Digital and Innovation Regional Headquarters in Riyadh, Saudi Arabia.
Your role:
- Optimize and streamline standard business procedures to augment overall operational effectiveness.
- Facilitate communication and cooperation among various departments to guarantee adherence to the objectives of the organization.
- Supervise regional initiatives to ensure they remain on schedule, within the allocated funds, and by the strategic objectives of the organization.
- Proactively identify cost-saving opportunities to implement mitigation strategies for potential threats to business operations.
- Drive growth and development to accomplish company goals.
- Maintain highest customer satisfaction including profitability in particular within the framework of Siemens Healthcare, Customer Services.
- Plan and draft the annual Healthcare target agreement and the quarterly business reviews.
- Overview recourse development and execute required manpower calculation related to I-base development and budget frame.
- Develop staff training in coordination with its respective supervisors/managers.
- Ensure efficient execution of all CS Business Management Processes related to the assigned business unit and products in order to drive CS Revenue and market growth:
- Market analysis and competitive transparency.
- Customer base analysis and business potential identification.
- Contract management.
- Service portfolio, offerings and pricing.
- Ensure extensive sales support to the local sales organization / modality manager.
- Ensure technical collaboration and knowledge transfer during sales offers and projects.
- Manage all external Service Partner Processes within the Customer Service as an economic unit with a process-oriented organization, Following local and HQ defined business objective for archiving required operating profit.
- Manage the application activities for all Healthcare Business Units; ensure external and internal customer excellence in all Application Services (Support & Training); enable Application business development; drive optimal synergies between CS organization, Application team and Sales.
- Hold the disciplinary responsibility for the staff assigned.
- Due to the size of organization may be delegated to specific local supervisors/managers.
- Inform the staff about the economic development of the business.
Your expertise:
- BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
- 7+ years of successful experience in service management, a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
- Excellent organizational skills
- Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization
- Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives
- Ability to read, analyze and translate into action financial profit and loss statements.
- Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.
- Ability to thrive as a member of a collaborative, cross-functional team
- Competent knowledge of MS Office applications, PowerBI and some reporting tools.
- Prior experience in leadership and people management is a must.
- Fluent in English Language.
To find out more about the specific business, have a look at Siemens Healthineers Saudi Arabia (siemens-healthineers.com)
Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs at Siemens Healthineers (siemens-healthineers.com)
As an equal opportunity employer, we welcome applications from individuals with disabilities.
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