Receptionist

Responsibilities:

• Greet and welcome visitors with a professional and friendly demeanor.
• Answer, screen, and forward incoming phone calls.
• Provide basic and accurate information in-person and via phone/email.
• Direct visitors to the appropriate person and office.
• Manage and organize the reception area to maintain a professional appearance.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Address and resolve basic inquiries and complaints from clients and visitors.
• Ensure a high level of customer service is maintained at all times.
• Assist visitors with directions and provide accurate information regarding the organization.
• Maintain and update visitor logs and sign-in sheets.
• Input and manage data accurately in electronic systems and emails.
• Keep accurate records of all incoming and outgoing correspondence.
• Communicate effectively with staff and management to ensure smooth operations.
• Assist with the coordination of office events and meetings.
• Monitor and control access to the premises, ensuring that only authorized personnel are allowed entry.
• Issue visitor badges and maintain records of visitor access.
• Assist the security team with reporting suspicious activities.
• Respond to security incidents and emergencies, following established protocols.
• Coordinate with security personnel to ensure a safe and secure environment.

Requirements:

• High school diploma or equivalent; additional certification in Office Management or Security is a plus.
• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Hands-on experience with office equipment (e.g. printers).
• Professional attitude and appearance.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Customer service-oriented mindset.
• Ability to handle stress and remain calm under pressure.
• Strong attention to detail and accuracy.
• Basic knowledge of security protocols and procedures.
• Friendly and approachable demeanor.
• Ability to maintain confidentiality and handle sensitive information.
• Strong interpersonal skills and ability to work as part of a team.
• Ability to respond effectively to security incidents and emergencies.