Quality Manager

The Quality Manager is responsible to ensure that Company’s products and services

meet all necessary requirements and built with compliance to legal standards and

meets customer expectations thorough through the observation process before they

reach to the potential and existing clients.

The goal is to help preserve the Company’s reputation by ensuring that all products

and services are capable to drive sustainable growth.

Responsibilities:

1. Strategic Leadership:

• Develop and execute strategic plans for Quality Assurance aligned with

the international accepted criteria and the SOP (Standards Operations

Procedures), in line with the Company's overall objectives.

• Establish standardized procedures for each stage of progress and

create checklists and key performance indicators (KPIs) for them.

2. Operational Management:

• Understand customer needs and requirements to develop effective

quality control processes.

• Devise and review specifications for products or processes.

• Ensure adherence to health and safety guidelines as well as legal

obligations.

• Supervise Quality Controllers, technicians and other staff and provide

guidance and feedback.

• Oversee all product development procedures to identify deviations from

quality standards.

• Inspect final output and compare properties to requirements.

• Approve the right products or reject defectives.

• Keep accurate documentation and perform statistical analysis.

• Submit detailed reports to appropriate executives.

• Be on the lookout for opportunities for improvement and develop new

efficient procedures.

3. Team Management:

• Recruit, train, and mentor Supervisors, Receptionists, and other staff

members.

• Provide guidance and support to Quality Controllers and related

technicians in achieving their targets and managing their teams

effectively.

• Foster a positive and collaborative work environment across operation.

4. Customer Relations:

• Maintain a customer-focused approach, ensuring that high-quality

service is consistently delivered across all branches.

• Address customer feedback, concerns, and complaints in a timely and

satisfactory manner aligned with Customer Services Dep.

5. Communication and Reporting:

• Communicate regularly with CEO & GM, align with COO and Operation

manager, providing updates on QA performance, challenges, and

opportunities.

• Prepare and present reports, analyses, and recommendations to

support decision-making.

• Providing weekly and monthly reports on QA’s performance, and any

other reports relevant to the daily tasks.

6. Compliance and Risk Management:

• Ensure that all operation departments are all adhere to legal and

regulatory requirements.

Mitigate risks by implementing appropriate controls and processes.