Develop and execute comprehensive test plans, test cases, and test scripts based on functional and technical specifications, user stories, and business requirements.
Define test data requirements and create/maintain test data sets.
Contribute to the development and implementation of QA best practices and standards.
Estimate testing effort and timelines.
Test Execution & Reporting:
Perform functional, integration, regression, performance, and security testing of MS Dynamics CRM applications.
Execute manual and automated test scripts, documenting test results and defects in a clear and concise manner.
Identify, analyze, and report defects using defect tracking tools (e.g., Azure DevOps, Jira).
Track and manage defect resolution, ensuring timely closure of issues.
Generate test reports and provide regular updates on testing progress.
Collaboration & Communication:
Collaborate with developers, business analysts, and other stakeholders to understand requirements and ensure test coverage.
Participate in requirements review and design review meetings.
Communicate effectively with team members and stakeholders regarding testing activities and results.
Provide feedback on system usability and performance.
Domain Knowledge & Compliance:
Gain and maintain a strong understanding of banking industry regulations and compliance requirements related to CRM systems (e.g., KYC, AML).
Ensure that testing activities comply with relevant regulatory standards.
Understand and test banking-related CRM workflows and business processes.
Test customization done to MS Dynamics CRM specific to banking.
Automation (Preferred):
Develop and maintain automated test scripts using tools like Selenium, EasyRepro, or similar.
Contribute to the development and implementation of automated testing frameworks.
Integrate automated tests into the CI/CD pipeline.
