QA - Conversational AI (Chatbot & IVR) System-Banking

Key Responsibilities:

•  Test Planning & Execution:
  • Develop comprehensive test plans, test cases, and test scripts based on functional and non-functional requirements.
  • Execute manual and automated tests, including functional, regression, integration, and performance testing.
  • Document test results, defects, and inconsistencies in detail.
  • Track and monitor test progress and generate comprehensive test reports.
• Defect Management:
  • Log and track defects in a bug tracking system.
  • Work closely with developers to troubleshoot and resolve identified defects.
  • Conduct root cause analysis of defects to prevent future occurrences.
• Automation Testing:
  • Develop and maintain automated test scripts using appropriate testing tools.
  • Participate in the implementation and maintenance of the test automation framework.
• Requirement Analysis:
  • Review and analyze functional and non-functional requirements to ensure testability and identify potential risks.
  • Participate in requirements review meetings and provide feedback.
• Stakeholder Communication:
  • Communicate effectively with developers, testers, business analysts, and other stakeholders.
  • Clearly and concisely report testing progress and findings to project teams and management.
• Continuous Improvement:
  • Stay abreast of the latest testing methodologies, tools, and technologies.
  • Continuously improve testing processes and methodologies to enhance efficiency and effectiveness.