Key Responsibilities
Project Leadership: Lead the project from initiation to closure, ensuring the customers goals are met. Act as the primary point of contact for both the customer and the service provider(s).
Service Provider Coordination: Oversee the activities of the main service provider, and, when needed, manage additional providers to ensure a cohesive project delivery.
Stakeholder Communication: Maintain open lines of communication with the customer and service provider(s), ensuring all parties are aligned on scope, progress, and any potential changes.
Project Planning & Execution: Develop and manage the project plan, including timelines, deliverables, and resources. Ensure the project stays on track and adjust plans as necessary to accommodate new service providers or changes in scope.
Governance Adherence: Ensure that the project is executed in compliance with the defined PMLC and SDLC frameworks. Drive governance across all phases of the project, from initiation through closure, and ensure the project follows all relevant processes, methodologies, and quality standards.
Risk & Issue Management: Proactively identify risks and potential issues, implementing mitigation strategies to keep the project on track.
Performance Tracking & Reporting: Monitor the service providers performance, ensuring they meet agreed-upon deadlines and quality standards. Regularly report project status to the customer, including any issues, risks, or changes.
Quality Control: Ensure all project deliverables meet the customers quality expectations, with particular focus on smooth integration when additional service providers are involved.
Change Management: Effectively manage any changes in scope, timeline, or resources, communicating these changes to both the customer and the service provider(s).
Post-Implementation Support: Oversee the transition from project delivery to operational handover, ensuring all deliverables are completed and the customer is satisfied with the outcome.
Skills and Qualifications
8-10 years of Experience in Project Management with external service providers.
Consultancy Experience Required.
Recent PMP Certification is a plus.
Experience in vendor management, contract management, and working with service level agreements (SLAs).
Strong communication skills, with the ability to manage relationships with the customer and service provider(s).
Knowledge of the different PMLC frameworks and SDLC methodologies and their application in project delivery.
Vertical
Technology