Customer project manager who will manage projects in health care sector and will be responsible from managing the complete cycle from initiation to closing phase of the project
Your role:
Support Order Acquisition Process (OAP) - Site planning
Work closely together with the sales team / Key Account Manager to support the OAP
Site assessments to understand the local situation and the real customer need
Trigger Site Planning (produced by Business Center) to create a site preparation package to get upfront insight in room lay-out and technical specifications
Seamless interface between customer and business center aiming to achieve “right first time’’ room planning and support on-time delivery
Create project plans / budgets and perform risk assessment during the OAP to meet Customer needs and to create a beneficial quote
Order Realization Process (ORP) - Installation Project
Be the main interface during the project towards the customer
Create project and milestone date /planning in project management tool ( Clarity)
Ensure that all required materials, resources and activities are ordered, planned and executed.
Weekly review installation project plan with all stakeholders
Manage issues according escalation process
Manage risks and ensure that the project stays within budget and on-time
Organize the execution of the actual installation and required user training
Ensure Customer Acceptance (and signed handover document).
Escalate deviations from plan / budget to Supply Chain Management
Able to support full-multi modality projects
Order Realization Process - Box & Sales
Be the main interface during the project towards the customer
Ensure that all required materials, resources and activities are ordered, planned and executed
Review weekly progress of all pending activities
Organize the execution of the actual installation and required user training
Ensure customer acceptance (and signed handover document)
Quality & Regulatory (Q&R)
Responsible for reviewing quotation / solution developed for the customer for compliance and feasibility
Responsible for site planning / preparation compliance to product reference data
Responsible for monitoring and ensuring installation compliance to service manuals.
Responsible for accurate install base configurations and complete installation record
Responsible for executing hold requirements in the case that Line of Business launch a hold impacting a modality being delivered or installed in one of his projects
Responsible for monitoring compliance of third parties used for installations
Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned Q&R training in a timely manner
You're the right fit if:
Degree level education or equivalent
PMP certificate, preferably.
Experience in equipment installation (B2B)
At least 5 years of experience in project management
Experience in working within cross functional teams
Knowledge of site preparation and planning per modality, relevant product specifications room requirements (e.g. support clinical workflow)
Understanding of Supply Chain Processes
Fluent in English, verbal and written in addition to Arabic
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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