Project Manager

The Project Manager will be responsible for global customer onboarding projects; providing best practice oversight for ForeScout’s global medium- to large-scale product deployments, starting at the scoping/planning phase through installation and go-live. The project manager will support the development and maintenance of Project Management office (PMO) processes and project documentation and work closely with ForeScout’s Sales (Account Manager + Sales Engineer), customer success managers, resource management office (RMO) and support teams throughout project phases.

• Draft project plans tailored to the customer requirements.
• Attend internal and external project kick-off meetings/calls. Coach customers and Forescout project team on the Forescout best practice approach.
• Liaise with the Resource Management Office (RMO) to schedule Professional Services Engagements for customers.
• Communicate the project timelines and overall project status to all internal and external stakeholders on an agreed-upon regular cadence.
• Provide best practice oversight throughout the project deployment and report any concerns to key internal stakeholders to formulate a plan to get the customer back on track.
• Coordinate customer and internal timelines with regards to hardware/software delivery and consulting resource assignments.
•  Liaise closely with the assigned Customer Success Manager to track, report, and follow through on customer requirements. Support monthly and quarterly business review calls.
•  Alert key internal and external personnel of any issues that might affect the project deadline.
• Conduct lessons learned following completion of deliverables to feedback and improve project plan templates.

• Project plans and trackers
• Develop measurable success criteria
• Work with customers to collect and track before/after data to show ROI for security, compliance, visibility, and IT automation.

• We encourage you to apply if you meet most but not all the requirements listed below. We value competency, aptitude, effort, and a great attitude as a supplement to experience.
•  Minimum 3 years of IT experience in strategic planning, development, implementation, and maintenance of systems, preferably across multiple hardware and software platforms
• Proficient project management skills, effectively managing multiple medium-to-large projects in a cross-functional environment. Ability to analyze project needs and determine resources needed to meet objectives and strong analytical, problem-solving, and conceptual skills.
• An understanding of cyber security standards, procedures, and technologies.
• Demonstrated excellent oral and written communications, including presentation skills with audiences of varying levels of management; ability to establish rapport, to garner influence and collaboration.
• Ability to work with stakeholders from different cultures, backgrounds, and across different time zones at times outside normal business hours, highly collaborative with excellent people skills.
• Ability to remain calm in stressful customer situations and apply good decision making to achieve a positive outcome.
•  Proven long-term customer relationship development skills; passionate about customer success.
• Willingness and ability to travel domestically and internationally, expected travel is up to 30%.
• Extended or non-traditional work hours may sometimes be required.
•  Bachelors Degree in Computer Science, Engineering, or equivalent industry experience.
• Certified Associate in Project Management (CAPM), Project Management Professional (PMP), or equivalent certification required.

Our visionary leadership team fosters an environment that encourages professional growth and development. We champion a diverse and inclusive culture that cultivates collaboration and innovation, where our team can make a global impact on security while working with industry-leading technology. We take pride in offering a competitive total compensation package. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity at Forescout. Apply now to find out more!

More About Forescout

• Cyber Obsessed – We are curious about technology, and we are innovative and passionate about solving big programs.
• Customer Driven – We listen, we learn, and we make it right.
• Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with.
• Relentless – We're smart, determined, and find a way. We figure stuff out.
• One Team – We all work together, and we all win together.