Professional Services Consultant

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

About us

 Ingram Micro helps businesses fully realize the promise of technology. No other company delivers the full spectrum of global technology and supply chain services to businesses around the world.
Ingram Micro's global infrastructure and deep expertise in technology solutions, supply chain, cloud, and mobility enable its business partners to operate efficiently and successfully in the markets they serve.  

We are looking for a motivated and experienced  professional services-cyber security with a great technical background and customer facing delivery experience. The successful candidate will possess strong consulting skills and possess in-depth experience in security operations, cyber threat intelligence, and computer incident response to work with Ingram Micro services team.

What will you do?

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Represent company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
• Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
• Develop partnership with and assist the Sales Pursuit team.

Which Talent do you bring?

• Graduated with 2-4 years of cyber security tools experience
• Works on problems / projects of diverse complexity and scope.
• Proven track record of delivering solutions to strict timescales.
• Proactive person able to self-manage and work effectively with the architecture planning and design team.
• Highly competent and proactive person.
• An effective communicator, able to provide clear, concise, and accurate updates, both verbally and in writing to management leadership teams (technical and non-technical).

What's in it for you?
You will get a great opportunity to be part of the ambitious plans we have for growing one of the most important parts of our organization. We will support you in your professional and personal development, by providing you with access to LinkedIn Learning and many high-quality training courses to increase your technical knowledge and expertise. You will also get opportunity to work with passionate team members and stay connected as one family. 
 

Ingram Micro is committed to creating a diverse environment and is proud to be an equal opportunity employer.  We are dedicated to fostering an inclusive and accessible environment where all associates are valued, respected, and supported. We are highly driven by our tenets of successes: Results, Integrity, Imagination, Responsibility, Courage, and Talents  

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.