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Product Delivery Manager (Saudi national)
Riyadh Product-Digital – National Address / Full-time / On-site
Job Title: Product Delivery Manager (Saudi National) Location: Riyadh
Employment Type: Full-Time
Infinite PL is revolutionizing the logistics industry as a digital-first joint venture established in Saudi Arabia in June 2022 by SPL, a leader in logistics and postal services. Our mission is to redefine the global logistics landscape by delivering innovative, technology-driven solutions that enhance the experiences of governments, businesses, and consumers. With a core focus on digital transformation, we harness the power of data and platforms to unlock infinite opportunities, driving innovation and disruption across the logistics sector and beyond.
Position Overview: Oversee development and management of IT platforms, cloud services and internal tools. Work closely with the customer as well as third parties to align dependencies with other platforms and ensure customer satisfaction and timeline.
Key Responsibilities:
1. Product Strategy and Vision Define the technical product vision and roadmap for IT infrastructure, platforms, and services. Align technical product goals with business objectives and engineering needs. Anticipate and address scalability, reliability, and security requirements.
2. Platform and Infrastructure Management Oversee development and management of IT platforms, cloud services, and internal tools. Ensure platforms are scalable, resilient, and optimized for performance. Evaluate and integrate new technologies and third-party tools when necessary.
3. Collaboration with Technical Teams Work closely with DevOps, Infrastructure Engineers, IT Operations, and Software Developers. Prioritize technical requirements and manage backlogs effectively. Facilitate communication between technical teams and business stakeholders.
4. Requirements Gathering and Technical Roadmap Gather and document technical requirements from stakeholders and users. Translate business needs into technical specifications. Prioritize tasks using frameworks like RICE or MoSCoW.
5. Risk Management and Security Compliance Identify and mitigate technical risks related to platform scalability, performance, and security. Ensure compliance with security standards (e.g., ISO, SOC2, GDPR). Proactively address downtime risks and system vulnerabilities.
6. Performance Monitoring and Optimization Define and monitor KPIs for IT platforms and infrastructure performance. Analyze metrics such as uptime, response times, and resource utilization. Continuously optimize platform architecture for better efficiency and performance.
7. Stakeholder Communication Act as the point of contact between technical teams, executive leadership, and end-users. Provide regular updates on project status, challenges, and risks. Manage stakeholder expectations effectively.
8. Continuous Improvement and Innovation Drive a culture of continuous improvement in platform delivery and operations. Research and implement emerging technologies (e.g., AI/ML tools, automation). Encourage best practices in CI/CD pipelines and platform observability.
Skills and Qualifications:
Technical Expertise: Strong understanding of IT infrastructure, cloud platforms (e.g., AWS, Azure, GCP), and DevOps tools. Knowledge of APIs, microservices architectures, and containerization technologies (e.g., Docker, Kubernetes). Familiarity with monitoring tools (e.g., Datadog, Prometheus, Splunk).
Product Management Skills: Experience with Agile methodologies (e.g., Scrum, Kanban). Proficiency in product management tools (e.g., Jira, Confluence, Trello). Strong ability to prioritize features and manage product backlogs.
Soft Skills: Excellent communication and stakeholder management skills. Strong problem-solving and analytical thinking abilities. Ability to align technical teams with business objectives.
