OVERVIEW
NEOM is an accelerator of human progress and a vision of what a new future might look like. A region in northwest Saudi Arabia on the Red Sea, NEOM is being built from the ground up to include hyperconnected, cognitive cities, ports, next-generation infrastructure and industries, enterprise zones, research centers, sports and entertainment venues and tourist destinations.
As a destination, it will be a home for people who dream big and want to be part of building a new model for exceptional livability, creating thriving businesses and reinventing environmental conservation.
As a workplace, it is a place for people who share our core values of care, curiosity, diversity, passion, respect, and becoming a catalyst for change.
Are you ready to help NEOM find solutions to the world’s most pressing challenges? Are you prepared to create a lasting legacy that benefits generations to come? Then we want to hear from you!
ROLE OVERVIEW
The Performance Management Manager plays a crucial role in driving strategic execution and organizational effectiveness at NEOM. This role is responsible for developing, implementing, and continuously improving a robust performance management framework that aligns with NEOM's strategic objectives. The Performance Management Manager will collaborate with key stakeholders across the organization to establish KPIs, monitor performance, identify areas for improvement, and facilitate data-driven decision making. The Performance Management Manager will be reporting to the Director of Strategy Development.
REQUIREMENTS SUMMARY
- Proven experience in performance management (5-7 years), with at least 1 year in a managerial role.
- Strong knowledge of performance management frameworks and tools, particularly the Balanced Scorecard approach.
- Expertise in KPI development, monitoring, and analysis for strategic alignment.
- Proficiency in performance management software, including data visualization and reporting tools.
- Excellent analytical skills to translate performance data into actionable insights.
- Strong project management and cross-functional team leadership abilities.
- Effective risk identification and mitigation skills, with the ability to address strategic execution bottlenecks.
- Strong interpersonal and stakeholder engagement skills, with a proven ability to build and maintain relationships.
- Flexibility to adjust engagement strategies based on changing circumstances or feedback.
- Uphold ethical standards in all stakeholder interactions and communications.
ROLE COMPETENCIES & ACTIVITIES
The Performance Management Manager responsibilities will include, but not be limited to:
Framework Development and Implementation
- Develop and update the performance management framework and scorecard for NEOM and NEOM Company, ensuring alignment with the Balanced Scorecard approach.
- Guide the development and ongoing refinement of strategic KPIs for key stakeholders.
- Manage off-cycle KPI and target change requests to ensure they remain aligned with strategic objectives.
- Support the development and implementation of performance management methodologies, tools, and systems.
Performance Monitoring and Analysis
- Monitor and track the performance of strategic initiatives and projects, proactively identifying trends, deviations, and potential issues (e.g., performance deviations, overspending on budget).
- Design dashboards and other performance reporting templates highlighting NEOM's performance at different levels of granularity.
- Analyze performance data to identify areas of strength and weakness and provide insights to inform strategic decision making.
- Conduct post-project reviews and capture lessons learned to drive continuous improvement.
Stakeholder Engagement and Risk Management
- Build and maintain strong relationships with key stakeholders involved in the performance management process, including CEO Office, and any other NEOM entities.
- Proactively flag risks and bottlenecks (including internal improvement opportunities for NEOM), and work with relevant stakeholders to develop and implement resolution strategies for minor project risks.
- Escalate and forward major project risks, ensuring effective mitigation.
- Prepare and disseminate regular reports on NEOM’s performance to all key stakeholders (including NEOM leadership and external stakeholders).
Leadership
- Prepare and deliver presentations, reports, and other communication materials tailored to stakeholder needs.
- Ensure that all stakeholder engagement activities comply with the relevant regulations and ethical standards.
- Utilize data analytics to drive strategies and decisions.
Culture and Values
- Embrace NEOM’s culture and Values https://www.neom.com/en-us/about.
- Act with honesty and integrity by following best practices, and upholding the robust standards and expectations set out in NEOM’s Code of Conduct.
- Maintain fair, ethical, and professional work practices in accordance with NEOM’s Values and Code of Conduct.
- Adhere to NEOM’s Policies, procedures, and controls to ensure compliance with rules.
EXPERIENCE & QUALIFICATIONS
Knowledge, Skills, and Experience
- Strong understanding of performance management frameworks and tools, including the Balanced Scorecard approach.
- Excellent analytical and data interpretation skills, with the ability to translate data into actionable insights.
- Proficiency in using performance management software and tools (e.g., data visualization, reporting).
- Proven ability to manage projects and lead cross-functional teams.
- Effective communication and presentation skills, with the ability to convey complex information clearly and concisely.
- Ability to identify risks and bottlenecks in strategy execution and develop mitigation strategies.
- Strong problem-solving and decision-making skills.
- Excellent interpersonal skills and the ability to build relationships with diverse stakeholders.
