Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
Position Summary
The Payroll, Time & Benefits Team focuses on payroll, benefits, absence management, customer service and advisory support to employees, manager and business partners ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.
Job Responsibilities
- Execute system data maintenance and administrative activities in support of P&C business processes in the area of payroll, tax, social insurance, time, several local and global benefits administration, etc.
- Provide customer service on pay, time and benefits related activities, such as inquiry resolution, request management, and troubleshooting.
- Understand and have working knowledge of local time/absence policies.
- Ensure regulatory compliance in line with the countries, customers, and regulations.
- Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.
- Supports P&C Chapters in system maintenance activities.
- Provide guidance and advisory to first level P&C support teams.
- Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (KA, SWIs).
- Ensure operations according to defined KPIs and ServiceNow OKRs.
- Support country non-PTB activities upon the business needs if applicable.
- Achieve our P&C vision by driving local consistency through collaboration.
Requirements
- 1-3 years of experience in payroll services and benefits administration, in a shared service center environment preferably.
- Knowledge of payroll cycle and processes.
- Excellent attention to detail and analytical ability.
- Advanced Excel skills (pivot table, v-lookup, etc.).
- Ability to work independently in a fast-paced and changing environment and to handle multiple, competing priorities.
- English strong communication skills both written and spoken are essential.
- Ability to thrive in an ambiguous and multicultural environment working across borders.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
