Patient Services Specialist III

Job Purpose :

Responsible for the management of all patient administrative work. Performs all of the necessary action in order for patients to access Healthcare services in KAAUH.

Key Accountabilities & Responsibilities:

• Coordinates with administrative, medical, and nursing staff, as well as associated disciplines, in matters relating to outpatient scheduling and waiting lists.
• Coordinates with various Hospital departments to provide additional support for patients i.e. assisted entry and exiting from clinics and units.
• Communicates with the Hospital health care team  providing accurate information to help in facilitating the patients’ recuperation.
• Interviews patients and their relatives in a courteous manner, providing guidance and assistance as appropriate.
• Ensures that regulations relating to patient confidentiality are strictly adhered to.
• Responsible for the computerized scheduling of patient appointments in compliance with regulations and guidelines.
• Participate in ongoing training programs, and establish a working knowledge of medical terminology and specialties.
• Ensures through his/her actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served at the Hospital.
• Work outside of normal scheduled duties during emergencies and disaster situations. 
• Organizes the workflow in the department.
• Respects patients and their families to promote a patient-centered care culture.
• Participates in and supports quality improvement and patient safety activities as an individual or as part of a multidisciplinary team.

Perform  other job related duties  as assigned.

Job Qualifications and Experience:

• Bachelor degree in Healthcare administration or a related field.
• No Experience required.
• SCHS Registration/License