Patient Relations Senior Coordinator

Job Purpose / Objective  

Coordinate and contact patients in inpatients area and resolve patients’ complaints, obtain suggestions and settle unusual situations with complete patient satisfaction and ensure a high level of quality care and services to patients and their families.

Key Responsibilities / Accountabilities

• Coordinate with all the Inpatient Services concerns in all routine and necessary matters and take charge of all basic needs related to Patient Care.
• Serve as liaison between the HMG, patients and their families and perform all coordinator functions common to the unit level as required.
• Explain the HMG's policies and procedures to patients and communicates their problems, questions and concerns to appropriate staff members.
• Discuss the patients’ issues with line manager on all pending issues.
• Collect patient’s suggestions, questionnaires and forwards to the concerned department for necessary actions.
• Organize and guide patients, visitors and guests for necessary matters
• Attend Patient Relations program/meetings for staff to improve communicating with patient.
• Perform professional patient care services, assist and take charge of all basic needs related to patient.
• Maintain cleanliness in his/her assigned reception area.
• Participates in person-centered care initiatives undertaken by HMG.
• Enriches patient experience with compassion, respect and dignity.
• Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.

Education/ Professional Qualification

• Educational  : College graduate or Diploma holder
• Professional : Any discipline, preferably in Health Administration.
• Certification  : Relevant certifications
  

Experience 

• At least two (2) years of relevant experience.

Professional Licensing / Certification / Training

• N/A