Patient Experience Innovation Associate

Job Purpose / Objective

Coordinate and follow up patient experience matrix and compliance to PX related policies and procedures. Also involves coordination with project PX team and other departments for patient satisfaction survey data.

Key Responsibilities / Accountabilities

• • Coordinate and follow up patient experience matrix and compliance to PX related policies and procedures.
• Ensure departmental policies and procedures implementation to support best practices in patient experience.

• Perform other applicable task and duties assigned within the realm of his/her knowledge, skills and abilities.

Education/ Professional Qualification

• Bachelor Degree preferably in Business / Health Administration/ Health Informatics or relevant qualifications

Experience

• Between (0-1) year of experience, preferably in patient/customer relations which includes experiences in successfully analysing and mining data to improve the patient/customer experience.

Professional Licensing / Certification / Training 

• Relevant certifications