Job Purpose / Objective
Coordinate and collect data of the patient experience journey and follow up with the involved departments. Communicating with the patients, closing the complaints and ensure patient satisfaction in the process.
Key Responsibilities / Accountabilities
Education/ Professional Qualification
Bachelor Degree preferably in Business / Health Administration/ Health Informatics or relevant qualifications
Experience
Fresh, preferably with some experience, preferably in patient/customer relations which includes experiences in successfully analysing and mining data to improve the patient/customer experience