https://bayt.page.link/v1TUmrkCw1dqRip19
أنشئ تنبيهًا وظيفيًا للوظائف المشابهة

الوصف الوظيفي

Objectives 

  • Accurately identify customer parts requirements 
  • Maintain parts stock and stock records 
  • Process parts orders efficiently 
  • Ensure the highest level of customer satisfaction 
  • Contribute to departmental compliance with company policies and industry guidelines 

Measures 

  • Parts sales vs objectives 
  • Departmental VQM / Retailer audit 
  • Stock control data accuracy 

Key Tasks 

Objective: Accurately identify customer parts requirements  

  • Maintain an up-to-date knowledge of new or updated parts via Desktop, and ensure parts bulletins, lists and  catalogues are read and stored 
  • Remain aware of seasonal requirements and of parts needed in the event of a Volkswagen recall or special  offer in the Parts Department 
  • Attend training courses to develop job-related knowledge 
  • Liaise with Parts Manager to monitor lost sales for inventory control 

Objective: Maintain parts stock and stock records 

  • Ensure all stock is kept securely and in good condition 
  • Maintain stock control and guard against any unauthorised removal of parts stock 
  • Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the  parts manager 
  • Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued Assist the parts manager in all aspects of stocktaking 

Objective: Process parts orders efficiently 

  • Ensure all paperwork, documentation and parts requisitions are completed accurately 
  • Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque  payments are received and stored securely 
  • Place special orders as necessary, balancing the needs of economy and speed of delivery according to parts  manager guidelines 
  • Source the availability of additional parts from outside the Retailer 
  • Search for part numbers using the Electronic Parts Catalogue (EPAC, ETKA) 

Objective: Ensure the highest level of customer satisfaction 

  • Satisfy customer requirements by identifying parts accurately 
  • Answer customer queries regarding parts warranties in a manner that is easily understood Receive customers promptly and courteously 
  • Develop and maintain excellent relationships with customers by meeting and exceeding their expectations  Maintain accurate customer records, including the Parts Club member’s database 

Objective: Contribute to departmental compliance with company policies and industry guidelines Ensure the department is kept clean and tidy 

  • Ensure the correct recycling of all disposed and damaged items in line with environmental regulations Adhere to all Health and Safety and Company policies and procedures 
  • Ensure Volkswagen procedures appertaining to recycling/exchange units are adhered to 

المرشح المفضل

الشهادة
بكالوريوس/ دبلوم عالي
لقد تجاوزت الحد الأقصى لعدد التنبيهات الوظيفية المسموح بإضافتها والذي يبلغ 15. يرجى حذف إحدى التنبيهات الوظيفية الحالية لإضافة تنبيه جديد
تم إنشاء تنبيه للوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.
تم إلغاء تفعيل تنبيه الوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.