Parts Sales Supervisor -مشرف مبيعات قطع غيار المركبات

High-level Job Purpose Statement

To Supervise the Parts Sales Staff – Front & Workshop Counters

• Performance
• Activities
• Customer Relation
• Vacation
• Complains
• Training

Essential Duties and Responsibilities

• Oversee the work of Parts Salesman both in the workshop and retail counter (i.e., invoicing, part number identifications and quotations). Assist in the performance of parts salesman’s duties as needed to ensure prompt service for customers.
• Prepare unfilled parts reports and coordinate with the Parts Supervisor for VOR order request. Ensure customers are notified promptly when special VOR orders are received in stock, or if unforeseen delays are encountered.
• Preparation of “on hold parts for customer” (Retail & Workshop Counter) parts tracking reports on weekly basis and report to (NPM, Workshop Reception and Salesman).
• Follow-up stockiest requirements.
• To ensure your department parts sales budget are met.
• To reporting daily to your direct manager, clear your achievement and your explanations if not met budget.
• To perform your activities with your staff to achieve high level of customer service and management.
• To get the business and prevent any sales lost.
• To act with your sales staff as a team.
• To ensure that your staff achieving ultimate operations result.
• To give instructions and guidelines.
• To suggest tools may increase your department performance.
• Assist the Parts Salesman in looking up the correct part number when difficulties are encountered.
• Ensure correct parts supplied to customer by assisting Parts Salesman to physically inspect parts prior to invoicing and dispatching to customer.
• Check invoices to verify the accuracy of quantities and sensibility of invoices prices/discounts. Note system discrepancies are bring to the attention of the Regional Parts Manager.
• Perform other tasks assigned by the Regional Parts Manager.