Parts Counter Salesman | Al Futtaim Automotive | FAMCO

Job Requisition ID: 165638 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role:
As a Parts Counter Sales Representative, you will be responsible for providing exceptional customer service at the parts sales counter, assisting with parts identification, and ensuring that all parts transactions are carried out efficiently. You will play a key role in driving sales and profitability within the parts department while maintaining high standards of customer satisfaction. 

What You Will Do:

• Customer Interaction: Attend to customers at the parts sales counter, providing them with accurate and timely parts support for all the brands represented by the company.
• Parts Identification: Receive customer inquiries and identify the correct part numbers using parts catalogues, ensuring accuracy and meeting customer needs.
• Quality Control: Ensure that all parts sold are in serviceable condition and suitable for their intended use, thereby minimizing returns and ensuring customer satisfaction.
• Order and Back-Order Management: Follow up on back-orders, providing customers with updates and ensuring on-time delivery.
• Sales Order Processing: Process quotations, sales orders, returns, warranties, and customer discounts in line with company policies and standard operating procedures.
• P&L and Business Development: Understand and actively contribute to the department’s profit and loss (P&L), working to increase parts sales and maximize profitability.
• Customer Relationship Management: Maintain direct communication with key customer accounts and work closely with the Aftermarket Sales Executive to ensure consistent follow-ups and strong relationships.

Required Skills to Be Successful:

• Customer Service Excellence: Ability to provide outstanding service and address customer needs effectively, ensuring high satisfaction levels.
• Attention to Detail: Strong analytical and organizational skills to manage multiple tasks, handle customer inquiries, and ensure the accuracy of orders and returns.
• Problem-Solving Abilities: Aptitude for resolving discrepancies in parts orders and returns, ensuring customers receive the right parts.
• Adaptability: Ability to work with a wide range of customers across diverse industries, adapting your approach based on their specific needs and requirements.
• Team Collaboration: Strong interpersonal skills to work effectively with the parts team, Aftermarket Sales Executive, and other departments.
• Technical Proficiency: Comfortable using parts catalogues and sales software, and proficient in basic computer applications.
• Time Management: Ability to prioritize tasks, manage time efficiently, and meet deadlines in a fast-paced environment.
• Flexibility: Willingness to work flexible hours and handle various customer demands as they arise.

About the Team:
You will be part of a dynamic and collaborative parts department that is focused on providing exceptional service to customers. You will engage with key customer accounts, support day-to-day sales operations, and contribute to the growth of the department. Your role will be essential in helping the team meet its performance goals and ensuring that the parts department continues to operate smoothly. 

What Equips You for the Role:

• Higher Diploma in Engineering, Science, Business, or a related field.
• Previous experience in parts sales. 
• Strong communication and interpersonal skills to effectively work with both customers and internal teams.
• Proactive and adaptable approach to customer service, with a focus on going the extra mile while maintaining company policies.
• Strong organizational skills, with the ability to prioritize tasks and work independently under pressure.
• Proficiency in using parts catalogues and computer systems, with a keen eye for detail.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.