Oracle Application Support- Engineer KSA

A. Basic Scope of Work:

• Provide efficient and effective support for Oracle Forms, Reports, and Database PL/SQL applications, assisting end-users with troubleshooting, issue resolution, and system maintenance. 

B. Accountabilities:

Provide technical support:

• Assist end-users in troubleshooting and resolving issues related to Oracle Forms, Reports, and Database PL/SQL applications.
• Respond to support tickets, emails, or calls promptly and professionally, ensuring timely resolution of reported problems.
• Collaborate with users to gather detailed information about reported issues and provide clear and concise instructions or solutions.

Perform system maintenance:

• Conduct regular maintenance activities, such as patching, upgrades, and performance tuning, to ensure the stability and reliability of Oracle applications.
• Monitor system performance, identify bottlenecks, and implement appropriate optimizations to enhance application efficiency.

Develop and maintain Oracle Forms and Reports:

• Design, develop, and enhance Oracle Forms and Reports applications based on business requirements.
• Write efficient PL/SQL code for database operations, data retrieval, and complex business logic implementation.
• Collaborate with development teams to ensure seamless integration and compatibility with existing systems.

Coordinate with database administrators and developers:

• Collaborate with database administrators to optimize database performance, maintain data integrity, and ensure seamless connectivity between applications and the database.
• Work closely with software developers and technical teams to address complex issues or implement enhancements in Oracle applications.
• Participate in the testing and deployment of new features, ensuring smooth integration with existing systems.

Document and share knowledge:

• Create and maintain documentation, including troubleshooting guides, FAQs, and knowledge base articles, to facilitate self-service support for end-users.
• Conduct training sessions or workshops to educate end-users on best practices, system functionalities, and common troubleshooting techniques.

Stay updated on Oracle technologies:

• Continuously enhance your knowledge and expertise in Oracle Forms, Reports, Database PL/SQL, and related tools by staying abreast of the latest industry trends and advancements.
• Proactively identify opportunities to improve the efficiency and effectiveness of Oracle support processes.