Tanfeeth is a program that establishes a direct electronic link between SAMA and other banks in Saudi Arabia. SAMA disseminate broadcasts instructions & enquiries for banks to acknowledge, action and respond to manually.
Job responsibilities
- Ensure that all the enquires are reviewed and responded per the SLA.
- Escalate issues where the action cannot be taken due to any limitation / lack of information.
- Work closely with the technology team in cases where the STP queue break down.
- Liaise with the respective operations team to take action on client accounts.
- Interact with SAMA and ensure that their concerns are addressed in timely manner.
- Identify, escalate, and address any system-related issues promptly.
- Collaborate with relevant teams to implement potential system / process enhancements.
- Diligent MIS and Reporting to have clear visibility on the operational processing.
Required qualifications, capabilities, and skills
- Understanding of banking products, especially Tanfeeth.
- Good command over native Arabic language and English.
- Microsoft office knowledge required: MS Excel experience is a must.
- Ability to effectively prioritize workloads and work to critical deadlines.
- Demonstrate Ownership and Accountability for Deliverables.
- Strong, confident communicator.
- Drive, Energy and Enthusiasm.
- Display high levels of integrity; operate on the basis of open and honest interaction.
- Results driven individual with a proven track record.
- This is a 24/7 shift-based role, requiring candidates to work 5 days a week.
- Candidates must be flexible and prepared to work in various shifts and weekends.
- Off-hours support will be required to address urgent regulator-related calls.
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