Role and Responsibilities
- Provide strategic direction and leadership to branch supervisors, ensuring efficient and effective delivery, fulfillment, and customer service operations across multiple branches.
- Develop and implement operational policies, procedures, and guidelines to streamline processes and optimize productivity.
- Monitor and analyze key operational metrics (delivery performance, order fulfillment, incident rate) and address any issues or bottlenecks.
- Collaborate with cross-functional teams, including logistics, growth, and category management to improve operational efficiency and achieve business objectives.
- Foster a culture of continuous improvement and innovation, identifying opportunities to enhance operational processes, systems, and technologies.
- Ensure compliance with all relevant regulations and industry standards, including health and safety guidelines.
- Develop and manage budgets, monitor expenses, and implement cost-saving measures.
- Oversee inventory management and forecasting to maintain optimal stock levels and minimize wastage.
- Stay updated on industry trends, emerging technologies, and best practices in operations management.
- Act as a point of escalation for resolving complex issues and complaints related to operations.
- Collaborate with senior management to develop and implement strategic initiatives and plans for business growth and expansion.
- Provide regular reports and updates to senior management on operational performance, challenges, and opportunities.
- Perform any other responsibilities as assigned by management.
Key Competencies
- Strong managerial skills, with the ability to motivate and inspire teams to achieve goals.
- Excellent problem-solving and decision-making abilities, with a focus on driving operational efficiency and customer satisfaction.
- Solid understanding of supply chain and fulfillment processes, including inventory management, order processing, and delivery logistics.
- Proficiency in data analysis and the use of relevant software and tools for operational reporting and performance tracking.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior management.
- Ability to adapt to a fast-paced and dynamic environment, prioritize tasks, and manage multiple projects simultaneously.
- Strong business acumen and a strategic mindset, with the ability to identify opportunities for business growth and improvement.
- Fluency in English and Arabic.
Qualifications and Education Requirements
- Bachelor's degree in business administration, supply chain/operations management, or a related field.
- At least 8-10 years of experience in operations management, preferably in the logistics or e-commerce industry.
Qualifications and Education Requirements
- Bachelor's degree in business administration, supply chain/operations management, or a related field.
- At least 8-10 years of experience in operations management, preferably in the logistics or e-commerce industry.
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