Operations Specialist

At Sweater, we're doing more than just reimagining car care. Our eco-forward approach is at the heart of our operations and growth. As we map out our future, we seek a talented and analytical individual to join our team as an Operations Specialist. 🚀📝

We are seeking an Operations Specialist to join our team at the first mobile car wash application in the Kingdom of Saudi Arabia. The Operations Specialist will play a crucial role in providing logistical support, coordinating supply chain operations, and ensuring seamless operations of our mobile car wash services. The ideal candidate will have strong organizational skills, problem-solving abilities, and the ability to work effectively with multiple teams. 👨‍💼💼

Key Responsibilities 🚀

• Provides and Coordinates Logistical Support 🤝
  • Coordinate logistical support for mobile car wash operations, including scheduling, routing, and resource allocation.
  • Ensure timely delivery of equipment, supplies, and materials to operational sites.
• Coordinating and Monitoring Supply Chain Operations👨🏻‍💻
  • Collaborate with suppliers and vendors to coordinate supply chain operations and ensure timely delivery of materials and equipment.
  • Monitor inventory levels and reorder supplies as needed to meet operational demands.
• Align Tasks with Various Teams ❤️
  • Work closely with the logistics team, training team, operation team, and quality team to align tasks and ensure seamless operations.
  • Collaborate with cross-functional teams to address operational challenges and drive continuous improvement.
• Link Between SSP and Operation Team 📨💡
  • Act as a liaison between the Service Provider Partners (SSP) and the operation team to ensure alignment of goals and objectives.
  • Facilitate communication and collaboration between SSPs and the operation team to optimize service delivery.
• Responsible for Fleet Activation Process ✨
  • Take ownership of the fleet activation process, including vehicle inspection, registration, and deployment.
  • Coordinate with vendors and service providers to ensure timely activation of the fleet.
• Approach New SSPs and Arrange Meetings 💚
  • Identify and approach potential Service Provider Partners (SSPs) to expand the network of mobile car wash service providers.
  • Arrange meetings with prospective SSPs to discuss partnership opportunities and onboard them to the platform.
• Problem-Solving Skills 🧩🤔
  • Demonstrate strong problem-solving skills to address operational challenges and ensure smooth service delivery.
  • Proactively identify issues and implement solutions to optimize operational efficiency.
• Supervise Orders and Arrange Stocking 🚀
  • Supervise orders and arrange stocking of raw materials and equipment to ensure they meet operational needs.
  • Monitor inventory levels and coordinate with suppliers to replenish stock as needed.
• Ability to Work with Little Supervision 🔥
  • Ability to work with little supervision and track multiple processes simultaneously.
  • Demonstrate initiative and resourcefulness in managing day-to-day operations.
• Co-development of Daily Operations and Procedures 🗂️
  • Collaborate with cross-functional teams to co-develop daily operations and procedures to ensure consistency and efficiency.
  • Continuously evaluate and improve operational processes to drive performance and customer satisfaction.
• Assist in SSP Team Hiring and Development 📢
  • Assist in hiring and onboarding of Service Provider Partners (SSPs), including documenting training and testing procedures.
  • Support the development of SSP teams and provide ongoing training and support as needed.
• Prepare and Ensure Operational Guidelines 📋
  • Prepare and ensure operational guidelines are adhered to at all times to maintain service quality and consistency.
  • Conduct regular audits and inspections to ensure compliance with operational standards.
• Ensure Fleet Numbering and Vehicle Key Tags 🏷️
  • Ensure fleet numbering and vehicle key tags are up to date at all times for accurate tracking and management.