Senior O&M Systems Infrastructure Engineer - Microsoft & Email Archiving

A Senior Systems Infrastructure Engineer is responsible for designing, implementing, and maintaining an organization's infrastructure, providing expert-level technical support, troubleshooting complex issues, and implementing innovative solutions to optimize system performance and reliability.

• Align with Business Goals
• Familiarize with the company's mission, vision, and strategic objectives.
• Work closely with other departments.
• Clearly articulate technical concepts to non-technical stakeholders.
• Forecast future network needs and plan for capacity expansion
• Design and implement new infrastructure solutions, including servers, storage, and operating systems with required applications.
• Plan and execute infrastructure and operating systems upgrades and migrations.
• Ensure that infrastructure solutions align with organizational goals and requirements.
• Manage and maintain operating systems server, storage, and applications.
• Install, configure, and troubleshoot hardware and software.
• Monitor system performance and optimize resource utilization.
• Provide technical support to end-users for infrastructure-related issues.
• Troubleshoot hardware and software problems.
• Document and share knowledge with the support team.
• Experienced in installing, managing, and maintaining Server Infrastructure" and " Cloud Platform & Infrastructure".
• Infrastructure support often requires 24/7 coverage, so shift work may be necessary.
• On-Call Responsibilities: Being on call to respond to urgent infrastructure issues outside of regular working hours may be required.
• Anticipate future needs and develop a roadmap for modernization.
• Prioritize activities
• Monitor and respond promptly to incidents.
• Optimize Performance
• Track metrics.
• Fine-tuning
• Keep abreast of the latest technologies
• Understanding Level Designs
• Maintain clear, up-to-date documentation on solution configurations and operational procedures.
• Prepare reports on incidents, system performance, and solution effectiveness with a Root cause analysis.
• Staying up to date with the latest technologies.