Operational Support Coordinator

Job Purpose / Objective 

Responsible for operational support and call center for Taswayat.

Key Responsibilities / Accountabilities  

• Answer calls, listening to concerns and solving problems. 
• Handle both inbound and outbound phone conversations with customers to make sure everyone quickly gets the help they need.
• Cooridnate and follow up on all operational matters.
• Provide support in administrative work.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other applicable task and duties assigned within the realm of his/her knowledge, skills and abilities.

Education/ Professional Qualification

Diploma. Preferably having certification in English Language Certificate or Telephone Etiquette and Customer Service  

Experience

One year experience in the same field