Premium Solutions Consultancy is hiring on behalf of a leading group of companies in KSA – NEOM PROJECT (The line).
Position: Office Management Specialist
Location: Saudi Arabia.
Project Name: NEOM PROJECT (The line).
Role purposes:-
The position will oversee office management across NEOM communities, ensuring smooth daily operations and nurturing strong relationships with all stakeholders, both internal and external. The aim is to maintain an office environment that operates seamlessly and efficiently, contributing to a productive and pleasant workplace atmosphere.
The individual in this role will be responsible for the efficient and effective provision of office services for all offices. This encompasses managing various support activities including space allocation, staff relocation, and facility preparedness, all while ensuring strict adherence to established guidelines and SOPs to boost customer service and satisfaction.
Key Accountability and Activities:
• Ensure that all office operations are conducted in an appropriate manner as well as responding to urgent situations when they occur.
• Initiate the handover checklist for the new offices and finalize the transition process with the operations team.
• Supervising contractors and vendors involved in services like maintenance, janitorial work, food services, parking management, technical support, IT, etc...
• Ensure that all office operational requirements are fulfilled in accordance with the established guidelines and standard operating procedures (SOPs).
• Coordinate staff relocations in collaboration with logistic and technical teams, ensuring alignment towards a common goal.
• Manage the day-to-day operations of all office buildings.
• Guarantee comprehensive readiness of the offices in all aspects, including aligning with Facilities Management, Safety, IT, Security, Soft Services, and promptly communicate any issues to the relevant stakeholders.
• Establish effective communication with customers to elevate their satisfaction levels.
• Supervise all raised maintenance and service tickets, collaborating with the stakeholders such as Facility Management team, Housekeeping, Hospitality , IT & Projects team to expedite process execution and ensure proper closure within the SLA (Service Level Agreement).
• Support in the procurement procedures and raise the PR/PO to ensure full compliance to the company policy & procedures.
• Oversee minor work orders and ensure timely and proper execution.
• Resolve the complaints raised that belong to office services.
• Ensure providing exceptional services level to all Offices occupants.
• Facilitate the access permissions for the visitors coordinate with security concerned team.
• Perform daily inspections/ HSE (Health, Safety and Environment) observation of the offices and complete the checklist/assessment.
Coordinate with all stakeholders to ensure full compliance with the company policy and proper way of completing the tasks.