Job Description
Provide L1 service desk services through phone and email for the clients users.
Monitor the client IT infrastructure and services and take response action for the alerts based on the standard operating procedures.
Join major incident management calls and provide necessary support from service desk perspective.
Create operational reports and share it with stakeholders.
Participate in continual improvement activities.
Fircroft is a global workforce solutions provider to the technical engineering sectors. Since 1970 Fircroft has been serving the biggest names in Oil & Gas, Petrochemical & Chemical, ICT, Mining & Minerals, Infrastructure & Construction, Power, Nuclear & Utilities and Automotive. Over 10,000 contractors trust Fircroft to take care of their careers. Open up a world of opportunity at fircroft.com Specialties: Technical Recruitment, Oil & Gas Recruitment, Contract Recruitment, Permanent Recruitment, Automotive Recruitment, Power & Energy Recruitment, Mining and Minerals Recruitment
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