Medical Coordinator

Job Purpose / Objective

Support the Medical Staff in the departments, Administrative / Managerial staff and all the Clinicians to ensure the best operational performance. Responsible for Medical Reports, referral issues, sick leave concerns, patient complaints, acceptance for / declining of all the cases referred from outside hospital, business office approval and rejection of medical issues and conduct staff clinic.

Key Responsibilities / Accountabilities

• Medical Administration:
  • Ensure the implementation and review of relevant Policies and Procedures to medical administration to provide all the medical services in an ethical and timely manner.
  • Monitor all the medical reports and also has the signatory authority for the same.
  • Scrutinize the official request letter for issuing the Medical Certificate to the Patient who was treated in our hospital on Out-Patient or In-Patient basis.
  • Oversee and monitor the process of issue of Birth Certificates also should check the record of the same.
  • Responsible for the Inter-Departmental and Intra-Departmental Medical referrals and follow-up of these matters to avoid the communication gaps.
  • Liaise with Licenses Section for the Doctors and should make the necessary arrangements for the same.

• Referral Issues:
  • Implement and monitor all the Policies, Procedures, Guidelines and Protocols for referring or accepting the patients.
  • Refer the patients to the other healthcare facility or receiving / accepting the patients from other healthcare facility after a proper communication only.
  • Responsible for timely referring/ shifting the patients to the other healthcare facility when our services are limited in certain cases.
  • Document and record of all the referral patients.

• Sick Leave:
  • Implement the Policy and Procedure of Sick Leave for HMG employees and needs to take the decision within its diameter.
  • Work together with the personnel/Human Resource (HR) Department for the process of Sick Leave.
  • Implement the Ministry of Health (MOH) rules and regulations of sick leave.

• Patients Complaints:
  • Implement and monitor the Policy and Procedure on Patient Complaint.
  • Participate in the Patient Complaint Management Committee of the hospital.
  • Enhance the complaint process to provide the speedy outcome and maximum satisfaction of the patients and visitors.
  • Resolve the patient’s complaints in the allotted time frame of the Hospital only.

• Business Office Medical Issues:

• • Implement all the Policies and Procedures of the Business Office pertaining to the Medical Issues.
  • Responsible for the approval and rejection of the claims and should monitor and solve all these issues.
• Other Responsibilities:
• • Implement and monitor the National and International Standards for the Healthcare Organizations.
  • Monitor the adverse events / sentinel events and report to the Medical Director.
  • Responsible for efficient utilization of all the resources in the provision of optimal standards of patient care, all statutory and other requirements of the Ministry of Health (MOH), signing of authenticity of translation of medical reports issued by the hospital.
  • Coordinate the quality improvement program within his area of responsibility.
  • Work co-operatively with other disciplinary groups and encourage the continued strengthening of the Holistic Model of Health Care.
  • Work within developing guidelines and accepted safe practices of the service, both clinical and non-clinical working to the highest ethical standards.
  • Participate in person-centered care initiatives undertaken by HMG.
  • Enrich patient experience with compassion, respect and dignity.
  • Perform other applicable task and duties assigned within the realm of his/her knowledge, skills and abilities.

Education/ Professional Qualification

• Bachelor’s Degree

Experience

• Minimum (4) years’ experience in Tertiary Care Hospital with administrative work experience.