Marketplace Operations Manager

The Marketplace Operations Manager is responsible for overseeing the day-to-day operations of our online marketplace, ensuring a seamless shopping experience for customers while driving operational efficiency. This role requires collaboration with various departments to develop strategies that optimize performance and drive growth.

• Overseeing day-to-day operations for order processing.
• Order receiving in the marketplace platform within the cutoff time.
• Internal invoicing within the system and handoff the orders to Warehouse team.
• Follow up with warehouse order preparations.
• Responsible for coordinating shipping and delivery logistics, managing transportation providers, and ensuring smoothly timely delivery of orders.
• Return handlings on system and pass claims to the account manager.
• Monitoring performance metrics and track order fulfillments.