From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company. Our EAME Distribution Middle East & Eurasia Region team is looking for a driven and passionate Your critical thinking skills and analytical mind will thrive as you shape a data-driven organization of the future. Bring your passion for designing, architecting, and implementing improvement projects to the table, while also leveraging the power of storytelling with data. Our role will include, but is not limited to: Govern dealer execution of the programs that increase sales and improve customer experience. Skills You Will Have Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment. Understanding of effective communication concepts, tools and techniques; ability to effectively transmit , receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours. Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner. Knowledge of approaches, tools, techniques for recognizing, anticipating , and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives . Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs. University degree in Business, Marketing or Engineering or equivalent experience. 7+ years’ experience in Marketing, Sales or Strategy roles, involving dealer and/or customer facing interactions. Proven experience working on international projects, with an understanding of diverse markets, cultural nuances, and global business operations to drive success in worldwide go-to-market strategies.
Proven experience in process improvement or process evaluation focused on customer experience.