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Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
What will Caterpillar do for you?
From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.
You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.
The EAME Distribution Division manages Cat® distribution across Europe, Africa, the Middle East, and Eurasia. The division provides clear guidance and support across all Cat® dealers in the region to ensure their strong performance and their execution of the segment growth strategies. The division also delivers superior customer experiences, profitable services growth, and industry leadership.
Role Summary
Our EAME Distribution Middle East & Eurasia Region team is looking for a driven and passionate Saudi national- Marketing and Sales Operations Representative to join the dynamic and newly opened Caterpillar office in Riyadh, KSA. If you’re ready to make a significant impact and drive positive change, apply now!
What You Will Do
As a dealer facing representative, you will collaborate with Cat® dealers to build capability, drive process improvement, and execute Marketing and Sales Operations related strategies. Your critical thinking skills and analytical mind will thrive as you shape a data-driven organization of the future. Bring your passion for designing, architecting, and implementing improvement projects to the table, while also leveraging the power of storytelling with data. Lead the charge in crafting a project portfolio aimed at simplifying and enhancing our practices, ultimately developing solutions which support dealers in meeting customer needs.
Our role will include, but is not limited to:
Govern dealer execution of the programs that increase sales and improve customer experience.
Advising on marketing and sales initiatives and dealer/customer related strategies, systems and processes.
Responding to inquiries and resolving problems regarding business plan execution, operationalimprovement and achievement of targets.
Advising on existing and potential customer experiences issues and improvement measures
Consult with dealers on ways to improve marketing and sales capabilities, supporting the overall business development process.
Travel locally 30% of your time and some international travel opportunities.
Skills You Will Have
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
What You Must Have
University degree in Business, Marketing or Engineering or equivalent experience.
7+ years’ experiencein Marketing, Sales or Strategy roles, involving dealer and/or customer facing interactions.
Fluent in English and Arabic.
Global Perspective:Proven experience working on international projects, with an understanding of diverse markets, cultural nuances, and global business operations to drive success in worldwide go-to-market strategies.
Sales Funnel Management, CRM
What Will Put You Ahead
Proven experience in process improvement or process evaluation focused on customer experience.
Exceptional organizational, analytical and project management skills.
Excellent presentation skills and the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
What we offer:
From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.
You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
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Posting Dates:
Caterpillar is an Equal Opportunity Employer (EEO).
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