1. JOB DETAILS:
Position Title: Manager : Strategy, Planning & Governance
Broad Band: E1: M12: Management
Reports to
Department & Function: Ma’aden Share Services
Job Code:
Date Prepared/Revised: 08/16/2020 00:00:00
Talent Pipeline Layer: Managing Others (MO)
2. OVERALL JOB PURPOSE:
The Shared Services Support Manager is responsible for managing all the activities related to strategy, planning and governance matters within the Shared Services Support function under the guidance of the Shared Services Support Director. This includes the responsibility to support managing the shared services strategy, budget and business plan processes as well as running and/or facilitating the required shared services governance entities.
3. QUALIFICATIONS, EXPERIENCE & SKILLS:
Qualification:
*Master level degree in Business Administration, Finance, IT or equivalent from an internationally recognized institution
*Professional Certification: Project management, process management is preferred
Experience:
* At least 12 years of relevant experience in the field of shared services or support functions
* Proven experience in strategy development / management
* Proven experience in successfully running governance bodies, ideally in a shared services context
Skills:
Strong managerial and interpersonal skills for interacting with magnitude of stakeholders
Excellent communication skills for communicating with various shared services stakeholders
Strong analytical and problem-solving skills
Strong software skills focused on performance management / reporting
2. Dynamic, mature, agile and highly collaborative working style
3. Well-networked in the SS community including vendors
4. Social competence
6. Cultural Adaptability
7. Resiliente
8. English is a key requirement for the role
4. KEY ACCOUNTABILITIES:
Focus Area
Operational / Functional
Legal:
1. Self & team consistently meets targets, due dates and quality standards (production, service, advice, etc.)
2. Achieve Quality targets by consistently reducing all non-value-adding work
3. Cost target achievement by consistently improving team productivity
4. All Plans and team objectives consistently executed and achieved in a safe working environment
5. Productivity target achievement
6. Achievement of Saudization targets
Manage the Strategy, Planning & Governance function within the Shared Services Support organization in close alignment with the Shared Services Support Director
Support facilitation of the shared services strategy development by coordinating internal functions as well as external stakeholders (e.g. Corporate Strategy)
Support facilitation of the shared services budgeting and business planning processes, by providing guidelines, coordinating the effort and consolidating results on the shared services level, incl. alignment with corporate counterparts
Establish and maintain process management governance to ensure up-to-date and consistent processes and associated Standard Operating Procedures (SOP)
Propose (cross-functional) process improvement initiatives to increase efficiency and effectiveness of shared services
Facilitate the defined shared services governance (i.e. Customers-Providers Panel)
Maintain the shared services authority matrix, ensuring timely updates and consistency over time in alignment with the Shared Services Support Director
Co-develop and execute the shared services marketing & communication plan with the objective to promote shared services across Ma’aden
Leadership
* During emergency situations, evaluate the abnormalities and take corrective action as to avoid downtime, equipment damage and/or HSERQ incidents
* Ensure sensitization to diversity in the workplace
* Drive Ma'aden Safety Culture Transformation Program
* Ensure adherence to HSERQ legal standards and implement HSERQ processes for own area of responsibility
* Writing and reporting
* Understand customer requirement and ensures product/service meets customer requirements
* Identify and support inter-dependencies (synergies) with own and other departments within the value chain
1. Establish High performance in the team through Goal clarity and alignment of all team members (performance direction)
2. Drive Team performance and performance management through regular performance reviews and giving recognition where it was due; Always deal with performance issues in a proactive manner
3. Increase the Team skill level, succession and career progressions though by enabling the achievement of development objectives for one self and all team members
4. Change management and communication well communicated and effectively executed across the business
5. Quality diversity decisions on opportunity utilization (Employee Movements)
6. Creates a high performance culture and values driven environment (team motivation and wellness) by Improving engagement and enablement levels that results in high performance
7. Governance and legal compliance (audits and inspection)
8. work alignment and collaboration across boundaries (value chain)
9. Resources availability and optimization by ensuring that Cost effective resources are available for results delivery on a daily basis
10. Diverse succession pipeline planning and retention
Relationships
* Get results through empowering others to act
* Enable team members to achieve competence for career progression
* Coaching and development of own staff
* Mentor
* Avail staff for training and development required due to change initiatives
* Avail staff for development opportunities (incl. rotation to other Affiliates; International assignments)
* Ensures team motivation and team wellness
* Lives company values and ensures compliance of team to the values
* Apply new ideas and work methods and opportunities for improving business results through team engagement
1. Fully understand customer and supplier needs and ensure customer/partner service level agreements
2. Build effective working relationship with managers, peers, team members, customers and suppliers
3. Liaison with service and support functions/upstream – downstream interface management
4. Ensure knowledge transfer within own area of responsibility
5. Build effective networks (internal and external) to the benefit of the team
6. Use opportunities and appropriate communication tools to effectively communicate information to the team
5. COMPETENCIES:
Technical/Functional
1. Strategy Integration / Consolidation and Development
2. Strong technological knowledge, covering big data, cloud, advanced analytics and digital way of working
3. Experience in tailoring available technologies with business and operations requirements
4. Ability to develop new creative concepts and taking them from ideation phase through to delivery
Leadership
• Developing self and others
• Lead digitalisation within the function
• Change agent
Safety
• Safety advocate - anywhere and everywhere
• Expert knowledge and application of HSE rules and procedures
• Advanced knowledge of applicable HSE legislation and regulations and its practical implications
• Concern for employees' wellbeing
• Ability to foster a safety culture