Manager, IT Infrastructure

Role Summary:

Responsible for managing SAFE IT infrastructure, including hardware, software, and networking components. Ensure the IT infrastructure is secure, reliable, and accessible and meets the business’s needs.

Main Responsibilities:

• Execute the IT infrastructure strategy for the organization that is aligned with the overall SAFE strategy.
• Manage the IT infrastructure team, including network administrators, system administrators, and other IT infrastructure professionals.
• Ensure the IT infrastructure is secure, reliable, and accessible and meets the needs of SAFE.
• Manage the IT infrastructure budget, including forecasting, monitoring, and reporting on actual spending.
• Develop and maintain relationships with key SAFE stakeholders to ensure that IT infrastructure meets their needs.
• Work with key stakeholders to identify and prioritize IT infrastructure initiatives that drive SAFE value.
• Develop and maintain IT infrastructure processes and standards that ensure consistency and quality across the organization.
• Manage vendor relationships and service-level agreements related to IT infrastructure.
• Perform additional tasks as assigned.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 7+ years of IT infrastructure management, with at least 3 years in a management position.
• Strong technical skills in networking, server administration, and virtualization.

Required Skills:

• Strong verbal & written communication skills in both English & Arabic.

Functional Competency:

Trouble Shooting/Technical Support:

Resolves IT issues by diagnosing problems, determining possible resolutions, and implementing effective solutions in a timely manner. This includes supporting end users with SAFE technology solutions (Guard management system, building management system, etc.).

Networks:

Evaluates, test, recommend, monitor, and maintain related policies, procedures, and systems. Demonstrates the ability to review systems and network design. Implements networks, servers, and endpoint security systems.

Trouble Shooting/Technical Support:

Resolves IT issues by diagnosing problems, determining possible resolutions, and implementing effective solutions in a timely manner. This includes supporting end users with SAFE technology solutions (Guard management system, building management system, etc.).

Database Management:

Develops, implements, and maintains the organization's databases across multiple platforms and computing environments, including data security, back-ups, data integration, and restoring related activities.

Systems Administration:

Installs, upgrades, configures, and maintains the system’s hardware and software; monitors systems performance and conducts system recovery, back-up, and preventative and routine maintenance.