Job Req Number: 90460
Time Type: Full Time
General Responsibilities
The Implementation & Applications Manager, has the responsibility to take the lead with newly awarded Projects and onboarding into the Control Tower operational process, system and reporting offering.
The role also supports the process and system improvements to the overall Control Tower product and the related interactions, integrations and reporting solutions with all internal and external stakeholders.
Key activities:
- Implement of project and the related PO Management, Visibility, Tracking, Reporting
- Lead and guide the implementation and reporting team members and project teams
- Support and adhere to standardized implementation methodology that has been agreed to.
- Internal projects, system and process improvements
- Control Tower System Setup support
- Continuous improvement projects
- Report development (PBI and other)
Detailed Responsibilities
- Lead and coordinate awarded Project implementations according to standard Implementation guidelines.
- Manage team resources (Direct and Indirect) with project requirements for project onboarding.
- Coordinate and support all product with customer implementations that affect other business units.
- Facilitate and support SOP reviews and updated of process at agreed intervals with related stakeholders teams
- Lead and coordinate Quality project to ensure outdated process and WI/SOPs are completed and aligned to latest business requirements
- Lead and coordinate projects related to data collection and integration for operational abd reporting requirements.
- Coordinate support from System and Business Processes on all Control Tower tools.
- Control Tower System Setup and Application Support
- Maintain SharePoint site, team IOP’s and required support forms.
- Support all on-line connectivity with DSV systems related to Control Tower , including internal and customer training.
- Reporting at agreed set intervals on pending and completed Implementations and related costs
- Support new and current process and data analysis for continuous improvements initiatives.
- Support reporting development initiatives and report building
Communications
- Internal: Operations, Commercial, Key Account, Management, Overseas colleagues
- External: Customer, Customers suppliers and partners.
Job Requirements
Education & Working Experience
- Relevant Diploma or Bachelor’s Degree
- Preferably with 3 to 5 years International Freight or Customer Service experience
- Experience working with groups of People is an advantage
Skills & Knowledge
Professional Knowledge:
- Strong industry knowledge and Supply Chain understanding
- Deep understanding of transport customer requirements
Software Skills:
- Good command of Microsoft office programs
- Other ERP, order management, PBI and related systems would be an advantage.
Language Skills:
- Good command of written and spoken English
Skills & Competencies
- Advanced Leadership and team management skills
- Attention to detail and problem-solving skills
- Strong written and verbal communication
- Ability to communicate constructive feedback
- Implement new tasks
- Maintain consistent teamwork mindset
- Ability to work in a diverse and global team environment
- Amenable to work in shifting schedules or as required by the business
- Maintain a professional demeanor at all times
- Complete Data analytics
- Investigating Issues and root cause analysis
Other Requirements
- Strong problem solving
- Naturally proactive behavior
- Pragmatic and solution driven
- Works well under pressure
- Customer Service
DSV – Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.
