Manager, Cash Centers

Role Summary:

The Manager Cash Centre is the overall in charge of Cash Centre directly reporting to Director Cash Centre. He manages overall end-to-end all aspects of operations as well as department Head.

Main Responsibilities:

• The Manager Cash Centre manages day-to-day operations all across the designated regions, manages the team of junior managers and supervisors, is responsible for annual budget planning for the department countrywide, improves efficiency by increasing the average number of replenishments per route, carries out meetings with senior officials of banks and collects feedback to tailor operation, reads customer feedback from senior levels of banks, carries out interviews and screening of potential employees for the department.
• The Manager Cash Centre ensures that all employees are trained & meet with the laid down standards of the KSA gov., carries out annual appraisals and ensures that personal objectives were met each year, maintains health and safety standards, effectively responds to customer queries and ensures that all are resolved within agreed time.
• The Manager Cash Centre records weekly and monthly SLA in order to assess the overall performance of the department and identify weak areas to plug in the gaps accordingly, effectively achieves annual targets laid down for the financial year.

Required Qualifications:

• Bachelor’s degree in Business Administration, or a related field.
• 10 years of experience in various rules.

Required Skills:

• Strong verbal & written communication skills in both English & Arabic.

Core Competency:

Dependability:

• Self-driven and takes action proactively.
• Pursues goals with persistence and stamina, works on tasks thoroughly, ensuring accuracy and meeting standards.
• Maintains high levels of quality and effectiveness of work outputs and achieves outstanding results.

Collaboration:

• Collaborates constructively with people at all levels across the organization.
• Helps colleagues, always available to the team, and delivers on team commitments.
• Trusts the guidance and direction of colleagues and senior members of the team.

Analytical Thinking:

• Examines evaluates and analyses different types of information objectively. 
• Spots trends and patterns, establishes key facts clearly and interprets numerical data effectively
• Provides insights and identifies ways to improve things. Trusts your intuition about which methods will work best.

Effective Communication:

• Listens attentively and seeks to understand before being understood
• Explains things clearly, articulates and presents information effectively and confidently
• Challenges ideas effectively and presents persuasive arguments by presenting a strong case.