Role
As Manager, Air & Sea Freight Operations, you will be responsible for the operational performance leading a team expert freight forwarders to further develop DSV’s freight network for Trojena. The role will be directly responsible for providing a high-quality service ensuring customers are serviced in line with business expectations and key performance indicators, whilst working on commercial development, responsible for operational quality and financial performance.
Responsibilities
- Ensures maximum operational efficiency across all aspects of the freight operations
- Engages and motivates the team through coaching, performance management and appraisal techniques.
- Assist the leadership team with preparation of annual department budget/P&L and ensure that productivity and profitability goals for freight department are met consistently.
- Full responsibility for the management and development of employees within the department. I.e., performance, absenteeism, disciplinary hearings with support of the leadership and HR.
- Ensures that people resources within the department cover the department workloads. i.e., managing the leave calendar, desk holiday or sickness cover.
- Has in-depth knowledge of Freight operations, ensures that customs and processes, are performed based on global, country, port, & mode of transport in line with governmental regulations.
- Responsible for the training and development of all freight forwarders within the branch/country.
- Leads compliance and quality issues for all freight products within the branch, specifically but not limited to:
- DSV Freight operations procedures
- Local/regional/international government and Federal Maritime
- Dangerous Goods Regulations (where applicable)
- Develop relationships with the "core" carriers, clients, corporate compliance, branch managers, A&S product owners, to ensure the highest level of customer service and compliance
- Enables the team to produce and maintain quality work that meet the organization and client expectations
- Seeks cost efficiencies and process improvements within different functions and works with the support and alignment of the Global Operating team to implement appropriate procedures
- Partner with freight operations and sales teams to enhance customer value and business within the region
Educational Qualifications & Certifications:
- Diploma / Degree in Logistics & Supply Chain Management or equivalent
- At least 10 years of Freight Forwarding experience.
Competencies
- Must possess strong knowledge and understanding of the customs clearance, government regulations security, and be able to identify areas of operational, financial, and people improvement
- Strong people skills, outstanding leadership, organizational, multitasking, and problem-solving skills.
DSV – Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
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